What are the responsibilities and job description for the Helpdesk - Tier I&II (Secret Cleared) position at Progression Inc?
Job Description
Job Description
Help Desk Tier I&II (Secret Cleared)
Rosslyn, VA
MUST :
Experienced Helpdesk Technician
Active Secret Clearance required
2 years of experience with on-premise and cloud-based Microsoft products such as Azure / Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc.
2 years of experience with Active Directory and creation / management of end user accounts
2 years of experience with Microsoft 365
Federal government experience is mandatory
Data center experience is a plus
Certification : Security and must have at least one of the following Current Microsoft certifications : Managing modern desktops, endpoint administrator, modern desktop administrator, Azure virtual desktop specialty
BS / BA in Information Systems / Computer Science / related field.required
DUTIES :
Provide technical support : Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users.
Install and configure hardware and software : install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals.
Workstation Provisioning : Image and configure new workstations for new employees and periodic refresh activities along with complete office setup.
Diagnose and repair hardware issues : Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory.
Configure and manage user and system accounts : Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory / Entra ID environment to include management of mailboxes in Microsoft 365. This includes troubleshooting issues with Multi-Factor Authentication using PIV / CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.)
Provide training : May provide training and support to employees on how to use hardware and software effectively.
Document support activities : Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
Maintain asset inventory : Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
Progression Inc. is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. #INDPRO #ZR
