What are the responsibilities and job description for the Business Systems Consultant position at Progressive Casualty Insurance Company?
A company is looking for a Business Systems Consultant to drive their Natural Language Interactive Voice Response (NL IVR) strategy.Key ResponsibilitiesServe as a business advocate connecting business teams with IT and vendor partnersAdvance the NL IVR agenda and collaborate with business partners to deliver new capabilitiesUtilize conversational AI technology to enhance caller experiences and process self-service transactionsRequired QualificationsHigh School Diploma / GED or higher with a minimum of five years of relevant experience, orSuccessful completion of the Progressive-sponsored LEAP internship program, orBachelor's degree or higher with a minimum of two years of relevant experience