What are the responsibilities and job description for the BioMedical Equipment Field Technician position at Progressive Communications Inc.?
The role of the Biomedical Equipment Field Technician is to perform the best customer-service experience for the installation, service, and testing of complex medical devices in a hospital setting, following stringent real-time patient-data requirements.
MAJOR RESPONSIBILITIES:
- Willingness and ability to travel 80-100% of the time (depending on market)
- Comply with protocols for communicating status and issues related to work orders
- Complete tasks on scheduled date and within a specified timeframe
- Provide world-class customer service in onsite and digital customer communications
- Offer onsite service training and education to customer’s biomedical technicians
- Provide management with feedback and ideas for continuous improvement
- Being a valued part of a diverse and dynamic team
QUALIFICATIONS:
- High school degree or equivalent
- Strong interest in regional and national travel (depending on market)
- Experience using standard office equipment such as computers and smartphones
- Experience using medical test equipment and hand tools
- Experience working with ventilators preferred
- Experience with Microsoft Office Suite is required
- Experience with CRMs such as Salesforce is a plus
- Professional manner, appearance, and discretion in engaging customer
- Satisfactory background check including state-specific requirements (e.g., fingerprinting)
- Compliance with client-specific requirements (e.g., immunizations, PPE)
- Reliable transportation for coverage area
- Valid driver's license with a clean driving record
- Clean background check and clear drug screen
- Self-guided and able to work independently
- Strong organizational skills
PHYSICAL REQUIREMENTS:
- Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
- Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
- Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
- Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
- Regular grasping and repetitive hand movements.
#really1
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Ventilator: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hand tools: 1 year (Preferred)
- Medical equipment: 1 year (Required)
- Microsoft Office: 1 year (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
Salary : $23 - $28
