What are the responsibilities and job description for the Quality Assurance Supervisor position at Progressive Community Outreach?
Position summary
The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Client’s service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Client’s Family and PCO management team. The Staff Supervisor will ensure the Company’s mission is intact.
Program Delivery
The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Client’s service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Client’s Family and PCO management team. The Staff Supervisor will ensure the Company’s mission is intact.
Program Delivery
- QA will receive a copy of Service Plan and Assessment
- QA will make one monthly contact with guardian via telephone
- QA will make one family engagement sessions with Worker and Client per month
- QA will ensure the family is abreast of service delivery by educating the family on the service plan.
- QA will report all findings AND/ OR concerns to Program Director
- QA will conduct initial assessments with new referrals
- Assess staff engagement practices of Mentors and Parent Coaches
- Maintain one contact per month with each family assigned on caseload
- Maintain oversight of families identified on caseload (25 - 30)
- Maintain accurate documentation of QA calls and family engagement sessions
- Reports any concerns immediately to Program Director
- Participate in one monthly meeting with other QA staff supervisors
- Access trends amongst staff engagement and access commonalities of feedback provided from families in service
- Provide recommendations as deemed necessary and present to Program Director
- Shadow staff identified by Program Director on various home visits or outings
- Assist with creation and implementation of a PLAN OF ACTION
- Ensure bi- weekly contact is made with referring agency of the Client
- Ensure all important dates are reported to Program Director or Office Administration (i.e. FAPT, ICC, FPM. Court Hearings, etc.)
- Ensure FAPT reports are completed by Staff
- Review monthly reports and submit revised document
- Maintain all directives that are provided by the Program Director or Chief Executive Officer