Support Specialist

Position Title: Support Specialist

PCS’s agreement with employees: At PCS we are committed to excellence and continuously improving the scope of our work, thus helping improve the lives of those we support and our community.We empower our employees to continuously learn, grow, and create meaningful change. We believe in honest, open, and transparent communication. We foster a culture of relationships built on trust, teaming, and fun.

This position will be a fit for you, if:

· You believe in and embrace the mission, vision, and values of Progressive Community Services

· You have strong relationship-building skills and a customer-first mindset

· You care deeply about contributing to a positive and inclusive workplace culture

· You respect diversity and diversity of thought

· You are a problem solver who seeks win-for-all solutions

· You show professionalism and have positive boundaries with those you support

· You are an active listener

· You understand the importance of and can maintain, a high level of confidentiality

· You can demonstrate the ability to self-direct, accept feedback, and are continuously looking for ways to improve

· You openly communicate concerns and can express when guidance/help is needed

· You are community-minded and enjoy learning about community-based programs and resources

· You have the ability and desire to work with people from a variety of backgrounds

· You understand the importance of keeping and maintaining thorough, detailed, records

· You can transport yourself locally to conduct/ attend meetings, trainings, and events as requested

As a member of the Progressive Community Services Team, you will commit to the following roles and responsibilities:

· Complete the PCS Support Specialist training program: attend all needed training, fieldwork, and training modules. Work in conjunction with your supervisor to ensure your training needs are met

· Participate in Charting the LifeCourse training to learn about tools and philosophy

· Complete training and keep up to date on an understanding of state systems in the Department of Mental Health (Medicaid Waivers, Medicaid, FFAP, etc.).

· Learn about and utilize exploration tools and assessments to help determine service needs, both initially and ongoing

· Coordinate and monitor the ongoing care of a specialized, non-Medicaid caseload, ensuring health, safety, freedom from abuse/neglect, and the ability to experience one's hopes and dreams

· Caseloads involve a wide range of disability areas and age ranges (approximately 50-60 individuals)

· Build professional and respectful relationships with people you support, the teams surrounding them, community partners, and fellow employees

· Demonstrate sincere and respectful communication (both verbal and in writing) using People First Language

· Work with each person you support to develop a yearly person-centered plan focusing on identifying their goals, interests, relationships, and preferences

· Visit those supported in their home and/or the community at the required intervals for routine planning and monitoring

· Maintain communication with those supported through phone/email

· Link people to needed resources, activities, and connections that can help them achieve their goals and/or explore interests

· Complete visits and all documentation for visits within the required timeframe (quarterly, bi-yearly, yearly, etc.)

· Use software systems to track, log, and maintain documentation while remaining in compliance with agency guidelines

· Work with the Support Coordination team to submit timely service or referral requests as directed by your supervisor

· Assist with team communication and transition if a person supported transfers to Support Coordination with Medicaid services

· Collaborate with Family Navigation regarding resources needed for people supported and/or if a family is transferring to Family Navigation

· Keep current on changes and expectations as they are delivered through team communication

· Engage in department, team, and all staff meetings

· Assist with outreach efforts as directed by your supervisor

· Follow all PCS policies and procedures and keep current on all required training

· Safeguard the security and confidentiality of protected health information per PCS polices

· Demonstrate ability to use and follow best practices for completing job requirements

· Complete all applicable deadlines per the PCS procedures for the Support Specialist

· Work with your supervisor on benchmarks and make improvements where needed

Successful candidates will possess:

· High School Diploma

· Proven ability to build relationships and trust with customers/people supported

· Proven ability to successfully manage your time and set yourself up to work independently

· Ability to attend visits/meetings with people supported in their homes and/or the community as required

· Introductory knowledge about developmental disabilities and the work toward inclusion

· Proficient with Microsoft Office Suite or related software

· Ability to self-direct, manage your timelines, and remote work (if applicable)

Job Type: Full-time

Pay: From $17.75 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $18