What are the responsibilities and job description for the Bilingual Collections Representative - UT (Start Date 4/7) position at Progressive Leasing?
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20 year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring Bilingual Collections Representatives to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.
YOUR DAY-TO-DAY:
- Responsible for outbound and inbound calls, collecting on accounts that are less than 60 days past due
- Provide top tier support and service to our customers
THE DETAILS:
- Start Date: Monday, April 7, 2025
- Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:00AM-5:00PM; 100% attendance required
- Full Time Shifts Available: Monday through Friday, either 6:00AM-2:30PM or 11:30AM-8:00PM
- Saturdays Required: 6:30AM-3:00PM
- Compensation: $17.00/HR BONUS 5% hourly pay increase for verified Spanish fluency
YOU’LL BRING:
- Fluency in both English and Spanish
- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Draper, UT
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance Paid Parental Leave
- Company Matched 401k
- Paid Time Off Paid Holidays Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Job Type: Full-time
Pay: From $17.00 per hour
Application Question(s):
- Have you ever worked for Progressive Leasing in the past?
- Do you have a high school diploma or GED?
- Do you live within a 60-mile radius of Draper, UT?
- Do you require any time off within 60 days after the April 7 start date? If yes, please include specific dates. (Consider events such as appointments, vacations, jury duty, school drop off/pick up, etc.)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload (ethernet cable is provided; no Wi-Fi allowed), along with a quiet distraction-free space in your home to work remotely. Do you meet these requirements?
- If offered employment, are you available for the full 5-week virtual training schedule of Monday – Friday, 8:00AM-5:00PM, with no time off requests?
- The shift for this full-time role after training will be weekdays, either 6:30AM-2:00PM or 11:30AM-8:00PM Saturdays 6:30AM-3:00PM. Are you able to work the shifts above if hired?
- Are you fluent in both English and Spanish? (Spanish fluency is required for the role and will be verified)
- Are you able to be contacted via text message? If so, please provide the best mobile number for you to receive text messages, as well as your direct email address.
Work Location: In person
Salary : $17
