What are the responsibilities and job description for the Service Manager position at Progressive Machine & Design?
Job Description
Job Description
Description : JOB SUMMARY
The Service Manager has two main areas of focus, which are to manage and direct employees / resources, and to lead the department by :
1) Leading, planning, and supporting System Project Installs
2) Quoting, supporting and managing Service & Training
The Service Manager is an integral part of our Operations team reporting to the General Manager and has a direct influence on success with our Tier 1 clients. They will lead our team of highly skilled technicians and engineers as they provide support both domestically and internationally.
ESSENTIAL FUNCTIONS
- Manage department backlog and resources by :
- Providing strategic planning for the department.
- Assigning resources to projects.
- Managing WIP (Work in Progress) and backlog.
- Forecasting and scheduling work.
- Hiring, training, and developing technicians and engineers.
- Coaching, mentoring, and completing performance reviews and annual appraisals
- Lead and direct technical personnel through installations, training, service and warranty.
- Utilize exemplary communication skills both written and verbally to :
- Receive and respond to customer service-related inquiries in a prompt and professional manner.
- Provide project status to the customer and PMD teams.
- Communicate detailed reporting for onsite trips.
- Drive technical direction and problem-solve.
- Estimate services required for customer requests and service projects by :
- Providing proposals and costs for customer requests and needs.
- Possessing the ability to translate the receive requests into the actual needs of the client.
- Understanding the internal processes of quoting both parts and projects.
- Travel to the customer site for integration.
- Direct resources and coordinate employees, vendors and customers to complete tasks and projects.
- Observe safety procedures.
- Any other task assigned by management within scope of the position, federal and state regulations.
OTHER DUTIES
Requirements :
EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS & ABILITIES
