Demo
Salary Resume Critique Job Openings

Service Manager

Progressive Machine & Design
Victor, NY Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 4/20/2025

Job Description

Job Description

Description : JOB SUMMARY

The Service Manager has two main areas of focus, which are to manage and direct employees / resources, and to lead the department by :

1) Leading, planning, and supporting System Project Installs

2) Quoting, supporting and managing Service & Training

The Service Manager is an integral part of our Operations team reporting to the General Manager and has a direct influence on success with our Tier 1 clients. They will lead our team of highly skilled technicians and engineers as they provide support both domestically and internationally.

ESSENTIAL FUNCTIONS

  • Manage department backlog and resources by :
  • Providing strategic planning for the department.
  • Assigning resources to projects.
  • Managing WIP (Work in Progress) and backlog.
  • Forecasting and scheduling work.
  • Hiring, training, and developing technicians and engineers.
  • Coaching, mentoring, and completing performance reviews and annual appraisals
  • Lead and direct technical personnel through installations, training, service and warranty.
  • Utilize exemplary communication skills both written and verbally to :
  • Receive and respond to customer service-related inquiries in a prompt and professional manner.
  • Provide project status to the customer and PMD teams.
  • Communicate detailed reporting for onsite trips.
  • Drive technical direction and problem-solve.
  • Estimate services required for customer requests and service projects by :
  • Providing proposals and costs for customer requests and needs.
  • Possessing the ability to translate the receive requests into the actual needs of the client.
  • Understanding the internal processes of quoting both parts and projects.
  • Travel to the customer site for integration.
  • Direct resources and coordinate employees, vendors and customers to complete tasks and projects.
  • Observe safety procedures.
  • Any other task assigned by management within scope of the position, federal and state regulations.

OTHER DUTIES

  • Maintains a clean and orderly work area.
  • Performs any other task assigned by management within scope of position, federal and state regulations.

    • Requirements :

    EDUCATION & EXPERIENCE

  • Bachelor’s degree in electrical, mechanical or related engineering discipline required.
  • 5-10 years Automation experience. Emphasis on building, trouble shooting, installation and customer management.
  • 2-5 years management experience, preferred.
  • An equivalent combination of education and experience will be considered.

    • KNOWLEDGE, SKILLS & ABILITIES

  • Effective verbal and written communication.
  • Dependable and flexible to complete assignments in a timely manner.
  • Time management skills and the ability to prioritize workload.
  • Ability to multi-task.
  • Problem solving skills include the ability to solve practical problems.
  • Organizational skills.
  • Ability to take initiative and show creativity.
  • Ability to take direction.
  • Ability to work independently and as a team.
  • Ability to apply concepts of basic algebra and calculate figures.
  • Microsoft Office applications proficiency include Word and Excel.

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Manager?

    Sign up to receive alerts about other jobs on the Service Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $175,272 - $244,410
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Progressive Machine & Design

    Automation Service Manager
    Progressive Machine & Design
    Hired Organization Address Victor, NY Full Time
    Service Manager – Join Our Dynamic Team! About the Role: Are you an experienced leader with a passion for innovation, pr...
    Controls Build Job Leader I - Electrician I
    Progressive Machine & Design
    Hired Organization Address Victor, NY Full Time
    Description JOB SUMMARY The Controls Build Job Leader I is responsible for the implementation of electrical and pneumati...
    Automation Project Manager
    Progressive Machine & Design
    Hired Organization Address Victor, NY Full Time
    Description JOB SUMMARY The Project Manager is responsible for being the liaison between PMD and the customer, as well a...
    Water Jet Operator
    Progressive Machine & Design
    Hired Organization Address Victor, NY Full Time
    JOB SUMMARY The Waterjet Operator sets up and operates the waterjet and performs manual machining operations, such as dr...
    View More Jobs at Progressive Machine & Design

    Not the job you're looking for? Here are some other Service Manager jobs in the Victor, NY area that may be a better fit.

    Manager of Team Insights

    Ryan Service, Rochester, NY

    Case Manager

    Family Service Communities, Rochester, NY

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!