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Service Manager

Progressive Machine & Design
Victor, NY Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 4/20/2025

Job Description

Job Description

Description : JOB SUMMARY

The Service Manager has two main areas of focus, which are to manage and direct employees / resources, and to lead the department by :

1) Leading, planning, and supporting System Project Installs

2) Quoting, supporting and managing Service & Training

The Service Manager is an integral part of our Operations team reporting to the General Manager and has a direct influence on success with our Tier 1 clients. They will lead our team of highly skilled technicians and engineers as they provide support both domestically and internationally.

ESSENTIAL FUNCTIONS

  • Manage department backlog and resources by :
  • Providing strategic planning for the department.
  • Assigning resources to projects.
  • Managing WIP (Work in Progress) and backlog.
  • Forecasting and scheduling work.
  • Hiring, training, and developing technicians and engineers.
  • Coaching, mentoring, and completing performance reviews and annual appraisals
  • Lead and direct technical personnel through installations, training, service and warranty.
  • Utilize exemplary communication skills both written and verbally to :
  • Receive and respond to customer service-related inquiries in a prompt and professional manner.
  • Provide project status to the customer and PMD teams.
  • Communicate detailed reporting for onsite trips.
  • Drive technical direction and problem-solve.
  • Estimate services required for customer requests and service projects by :
  • Providing proposals and costs for customer requests and needs.
  • Possessing the ability to translate the receive requests into the actual needs of the client.
  • Understanding the internal processes of quoting both parts and projects.
  • Travel to the customer site for integration.
  • Direct resources and coordinate employees, vendors and customers to complete tasks and projects.
  • Observe safety procedures.
  • Any other task assigned by management within scope of the position, federal and state regulations.

OTHER DUTIES

  • Maintains a clean and orderly work area.
  • Performs any other task assigned by management within scope of position, federal and state regulations.

    • Requirements :

    EDUCATION & EXPERIENCE

  • Bachelor’s degree in electrical, mechanical or related engineering discipline required.
  • 5-10 years Automation experience. Emphasis on building, trouble shooting, installation and customer management.
  • 2-5 years management experience, preferred.
  • An equivalent combination of education and experience will be considered.

    • KNOWLEDGE, SKILLS & ABILITIES

  • Effective verbal and written communication.
  • Dependable and flexible to complete assignments in a timely manner.
  • Time management skills and the ability to prioritize workload.
  • Ability to multi-task.
  • Problem solving skills include the ability to solve practical problems.
  • Organizational skills.
  • Ability to take initiative and show creativity.
  • Ability to take direction.
  • Ability to work independently and as a team.
  • Ability to apply concepts of basic algebra and calculate figures.
  • Microsoft Office applications proficiency include Word and Excel.

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