What are the responsibilities and job description for the Progressive Recruitment is hiring: Senior User Experience (UX) Insights Manager position at Progressive Recruitment?
Senior User Experience (UX) Insights Manager
Founded on a simple belief – do what’s right for our clients and our people. TrueBridge leverages proven talent identification, attraction, and screening solutions to match highly qualified IT and business professionals with great opportunities.
Summary :
In this role, you’ll work with customers and collaborate with our retail experience team to uncover insights that lead to innovation and outstanding customer experiences. We’re looking for someone who has experience with a variety of lab-based and field research methods and a proven track record for uncovering actionable insights. This researcher will have a significant impact on our business executing innovative, influential user research that shapes the retail customer experience for Nike. The researcher will work collaboratively with product managers, executives, designers, the brand, and other researchers across Nike to help drive the vision and execution for increasing customer engagement in our brick-and-mortar experiences. We’re looking for a strong and vocal user advocate with excellent communication skills. The ideal candidate will have a deep knowledge of different user research methodologies, past experience with experience research in both brick & mortar and e-commerce, and the ability to introduce new approaches when appropriate.
Responsibilities :
- Develop a strong understanding of our customers, business objectives, and company mission.
- Maintain consistent, clear, and actionable customer advocacy.
- Collaborate with product teams including designers, product managers, and experience leaders to design and deliver tools and experiences that support best-in-class retail journeys. Your role will be to :
- Apply a variety of research methods to drive consumer insights at every stage of design and development, from early concept development to lab prototyping to live in-store experiences.
- Plan and execute research activities end-to-end including consumer recruitment, research design, moderation / facilitation, and synthesis.
- Deliver actionable insights through impactful presentations in order to influence product decisions and design deliverables.
- Manage open and timely communication with internal stakeholders.
Qualifications :
All your information will be kept confidential according to EEO guidelines.
Renil John "Neil" Cervantes
National Talent Advisor - TrueBridge Resources / North Highland
If in case you know someone who might be interested in this, feel free to pass it along. I look forward to hearing from you!
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