What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative position at Progressive Staffing LLC?
BILINGUAL (SPANISH) CUSTOMER SERVICE REPRESENTATIVE (Permanent)
Our client an international manufacturing company that has its US headquarters in WNY is looking for a Bilingual Spanish Customer Service Representative. The qualified candidate will be fluent speaking and writing in English / Spanish. The position is open due to retirement.
Responsibilities :
- Provide highest levels of service to customers on a daily basis
- Maintain professionalism while addressing customer inquiries & issues addressing individual needs promptly
- Update and maintain customer accounts ensuring information is uptodate and accurate
- Manage order processing by gathering / confirming information entering into Planning System processing change orders and managing sales returns
- Update customers on the status of their orders issue resolution etc.
- Collaborate with various internal departments Sales Accounting / Finance Production etc. to ensure positive customer experiences
- Ensure timely deliveries and resolve issues as they arise
- Follow up with customers to ensure satisfactory experiences
- Work well both independently and in a team environment
- Work on several special projects at a given time ensuring completion in a timely manner
- Other duties as assigned / as necessary
Details :
Salary : $27
