What are the responsibilities and job description for the AV-Systems Engineer Sr position at Progressive Technology Federal Systems?
AV-Systems Engineer Sr
Springfield, VA (on-site full time) TS/SCI
PTFS is a leader in digital content management solutions, content digitization, and library services/solutions, serving more than 500 organizations around the world.
You will be responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment.
Duties and Responsibilities :
- Daily conference room checks: verify all equipment is online, functioning and charged
- Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
- Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
- Log all transactions with customers in ServiceNow
- Troubleshoot and resolve AV issues
Qualifications:
- BS and 5 years of experience and/or equivalent combination of years of experience/education
- Experience supporting telephony, video, network and/or other collaboration devices
- Experience providing customer service and end user support
- Hands on experience troubleshooting and resolving A/V issues
- Strong written and verbal communication skills
Desired Skills:
- Minimum of four years' experience with AV technologies
- Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
Benefits:
- 15 days paid time off per year
- 11 paid holidays per year
- Medical, Dental & Vision
- 401(k) Plan with matching
- Tuition assistance
- Disability insurance
