Systems Administrator

Systems Administrator

Wright Patterson, AFB Ohio

Active TS/SCI Clearance

PTFS is a leader in digital content management solutions, content digitization, and library services/solutions, serving more than 500 organizations around the world.

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.

 Duties & Responsibilities:

•    Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

•    Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.

•    Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

•    Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution.

•    Provide support for the escalation and communication of status to agency management and internal customers Provide Installation of PC hardware, Server hardware, and network connections.

•    Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools 

•    Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination, therefore.

•    Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

•    Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products.

•    Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.

•    Conduct routine and emergency maintenance of assigned data center or end user equipment.

•    Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.

•    Collaborate and contribute to the development, administration, and testing of backup and recovery plans.

•    Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO’s to mitigate findings

•    Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket.

•    Verify system availability with existing Enterprise tools

Requirements:

•    Bachelor's Degree and 5 years of relevant experience or an equivalent combination of education and years of experience.

•    Must have Security certification or DoD 8570 Level II equivalent within 90 days of hire

•    TS/SCI Clearance required and eligibility to obtain CI Poly

•    Must be able to obtain System Administrator Accounts and access as required by customer

•    RHEL, Windows, and/or Storage administration experience

•    Experience working with trouble ticket reporting and tracking systems such as Service

•    Ability to respond to after hour calls “provide on-call support"

•    Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.

•    Strong documentation skills, experience working with MS office products especially Excel, Outlook, and Word.

•    Strong customer support and communication skills providing support to end users. 

•    Ability to prioritize and execute tasks in a high-pressure environment.

Physical Requirements:

The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds)

Desired Skills:

•    Experience in the imagery intelligence domain a plus

•    Ability to create and modify scripts in multiple disciplines on Windows, and Linux

•    systems

•    Knowledge of the Customer's processes and procedures and of the Customer's production

•    systems a plus

•    Ability to prioritize and execute tasks in a high-pressure environment.

•    Ability to function as a team member and independently

•    Prefer skills in one or more of the following: Window desktop OS, Windows Server, Powershell, Red Hat, SQL, and Imagery  Production Chain

•    General knowledge of database administration, network administration and possess

•    network configuration management skills.

 Benefits:

•    15 days paid time off per year

•    11 paid holidays per year

•    Medical, Dental & Vision

•    401(k) Plan with matching

•    Tuition assistance

•    Disability insurance