What are the responsibilities and job description for the Referral Liaison position at ProgressiveHealth?
Referral Liaison – ProgressiveHealth of Indiana, LLC – Evansville, IN/Newburgh, IN
We are looking for a Referral Liaison to join our team! This person will be responsible for identifying and contacting new patient referrals and scheduling initial appointments for various clients and locations. This is a full-time, in-office opportunity. Come be a part of a growing organization in a progressive, supportive, and innovative team!
What will you be doing in this role?
- Processing and distributing incoming appointment referrals
- Coordinating with patient to schedule initial appointment within 48 hours of receiving referral
- Will be documenting all contact attempt and any lost referrals
- Follow protocol to make the minimum number of contact attempts for referrals not yet scheduled
- Entering scheduled appointments in patient electronic medical records (EMR) and attaching the referral for the Patient Experience Specialist to review
- Answering telephone and returning voicemails in a timely and professional manner
- Other duties and special projects as assigned
This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.
Our ideal candidate would:
- Have a high school diploma or general education degree (GED)
- Have at least 1 year of related experience or training is preferred
- Have previous experience in a customer service or clerical role
- Display a high degree of professionalism in both written and verbal communication
- Have the ability to work both independently and in a team environment, without constant supervision
- Ability to effectively manage time and prioritize tasks
- Demonstrate strong detail orientation with the ability to adapt to change
- Demonstrate strong follow-up and follow-through skills
- Be able to maintain confidentiality
- Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel
What you get from us:
- Opportunity for important work/life balance
- Paid time off (PTO) & paid holidays
- A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
- Health improvement plan opportunities to lower premium costs
- Company sponsored basic life/AD&D insurance and long-term disability insurance
- 401(k) & ROTH 401(k) savings plans company match with auto-enrollment after probationary period
- Continuing professional development with CEU stipends available
- Opportunities for growth and advancement
About ProgressiveHealth:
ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.
An Equal Opportunity Employer
