What are the responsibilities and job description for the Assistant Manager position at Progresso?
Job Description:
The Assistant Store Manager is a key person of the success of our business, its primary mission is to support the Store Manager in all aspects of day-to-day operations of the store. The Assistant Store Manager is expected to be able to address and resolve a variety of situations which may include, but not are limited to: Customer Service, labor relations, risk management, product inventory, marketing, sales / promotions, pricing, shrinkage, store maintenance, report preparation, cash management / record keeping and proper opening / closing Store. It is also their responsibility to assist in any department that needs support, like meat department, bakery, taqueria, fruits and vegetables and cash registers.
Major Duties and Responsibilities:
The Assistant Store Manager is a key person of the success of our business, its primary mission is to support the Store Manager in all aspects of day-to-day operations of the store. The Assistant Store Manager is expected to be able to address and resolve a variety of situations which may include, but not are limited to: Customer Service, labor relations, risk management, product inventory, marketing, sales / promotions, pricing, shrinkage, store maintenance, report preparation, cash management / record keeping and proper opening / closing Store. It is also their responsibility to assist in any department that needs support, like meat department, bakery, taqueria, fruits and vegetables and cash registers.
Major Duties and Responsibilities:
- Majority of the time spent using independent judgment to make employment related decision, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward or otherwise engage in resolving partner – related matters.
- Full accountability for store operations in the absence of the Store Manager.
- Ensure that the store operates within established inventory levels, salary budgets, and gross profit margins to achieve maximum profitability.
- Maintain high standards of store image ensuring that the store is clean, well-stocked, and ready for business.
- Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance store results including shrinkage control disciplines and programs.
- Responsible for the implementation of the process of loss prevention, health and safety in the store which involves accident prevention, response in case of theft, and money management.
- Train, communicate, and supervise store programs and standards (such as merchandizing, quality, freshness, safety, cleanliness, and others) to Team Leaders and Team Members; regularly inspect store to assure all programs and standards are maintained.
- Directs team and ensures the delivery of satisfactory service and product through managing the daily operations of the store.
- Enforces compliance with government regulations, employment laws, food safety, National Security Policy, operations and policies and procedures relating to all store activities across shifts.
- PERFORMS ANY OTHER TASK ASSIGNED BY SUPERVISOR.
Physical Elements:
- Ability to stand for long periods.
- Must be able to lift and carry 30-50 pound on regular basis.
Customer Satisfaction Management:
- Ensure that high quality of service is delivered to customers
- Ensure customer complaints are addressed within the agreed time frame
- Ensure customer comments reach supervisor and directors of relevant categories
- Building relationship and personal rapport with customers
- Spending time in the floor 80% of the day to interact with customers
Compliance Management:
- Ensure that the documentation with respect to different licenses is maintained in a proper manner.
- Ensure to meet the HR standards for hiring and firing employees
Store Upkeep:
- Meeting the minimum standards on proper sanitation and temperature controls as required by the Health Departments
- Ensuring the cleanliness of the store and property
