Senior Product Designer - Omnichannel

Thank you for considering Progyny!

Are you a creative problem solver who is passionate about helping women and aspiring parents achieve their goals? Do you want to work for a company that is the leader in its space, with the ability to impact millions? Then we welcome you to apply to join our digital member experience team as we transform our member experience!

As Senior Product Designer - Omnichannel, you will be responsible for crafting a seamless customer experience bridging across all touchpoints, including our call center, member outreach and the member mobile and web experience to ensure a smooth member journey regardless of the channel they use to interact with Progyny. You will partner with Product and Design to research the needs of our members and patient care advocate and coaches through user interviews, product metrics, and partnerships across Commercial Teams, Data and Member Services. You will translate customer-centered discoveries into intuitive, engaging designs, from journey maps / blueprints and low fidelity wireframes to polished visual designs. Your mission is to help drive an exceptional member experience across channels demonstrated by high member engagement, low drop off, operational efficiencies, and strong internal and external user satisfaction leading to improved member and business outcomes.

What you'll do...

Transform unmet user needs into successful product launches through solid research and intuitive and engaging design solutions

Partner with Product and Design to conduct continuous discovery, and document member journeys to be shared and championed across the company

Proactively raise ideas and propose designs with the goal of continuously elevating members omnichannel experience

Create low and high-fidelity mockups, applying user-centered principles

Contribute to shared repositories of research findings and design rationales

Test designs with users to evaluate efficacy and usability prior to development

Collaborate with engineers to determine feasibility of designs, advocating for best practices while evaluating tradeoffs and ensuring a smooth flow of production work

Maintain and evolve Progyny's design system, ensuring all designs and components are consistent and easily accessible

Work cross-functionally with data, member services and commercial teams to communicate design decisions and ensure design strategy aligns with overall company goals

Stay current with new UX techniques and ensure designs decisions are based on industry best practices

About you...

7 years of experience working in omnichannel product design

Online portfolio demonstrating your UX design process, from user research through design solutioning and refinement activities

Bachelor's or Master's degree in design, Human-Computer Interaction, or equivalent professional experience

Expert level Figma skills

Experience leading structured ideation sessions (ex : IDEO models) with a focus on getting to plan

Familiarity with user experience research models and where to apply pragmatically to inform delivery efforts (ex : Cooper personas, Heuristics evaluations, prototyping, etc.)

Experience in analytic models for system / user impact effectiveness and applicability / limitations (A / B testing, conjoint analysis, NPS, TURF, etc.)

Strong understanding of agile workflows, systems and tools (e.g. JIRA, Confluence, etc.)

Excellent project management skills, taking ownership to prioritize projects and ensure deliverables are completed on time

Strong communication skills and empathy, along with the ability to work independently

Data driven and highly analytical

Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems

Experience in continuous discovery habits

Experience in driving omnichannel design within the healthcare field (health insurance preferred)

Branding and / or illustration skills desirable

Please note : Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny :

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com .

Our perks :

Family friendly benefits : Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group

Health, dental, vision and life insurance options for employees and family

Free in-person, virtual and text-based mental health and wellness support

Paid time off, including vacation, sick leave, personal days and summer flex time

Company equity

Bonus program

401(k) plan with company match

Access to on-demand legal and financial advice

Company social events

Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is : $145,000 - $155,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought / required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com .

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Salary : $145,000 - $155,000