What are the responsibilities and job description for the Manager of Client Services position at ProHome?
Are you an experienced, successful & empathetic “People Leader” looking to join a company invested in maintaining a supportive culture? Do you possess top-notch customer service skillset that puts you above the rest? If so, we have the perfect opportunity for you to join us as a Manager of Client Services.
ProHome, a leader in 3rd Party Warranty Administration, is seeking a dynamic manager who thrives in a fast-paced environment, adept at turning challenges into opportunities, and is great with helping customers and team members succeed. An approachable, positive culture champion who will elevate our efficiency and take our customer experience to the next level.
This job is an in-office role. Qualified candidates will need to commute to the office in downtown Wichita daily.
Qualifications:
- Bachelor’s degree or the equivalent combination of education, training, and experience.
- 3 years of experience in team management preferably client services, or a related field.
- 3 years of exemplary customer service experience
- Strong leadership, coaching, and mentoring skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office
- Must be able to successfully use a CRM system, internet & office programs.
- Data-savvy with the ability to analyze metrics
- Call center experience a plus but not required.
Performance Responsibilities:
- Leadership & Coaching: Conduct regular one-on-one coaching sessions, assist with weekly CRC Pull-Up meetings, and perform performance reviews to support team development.
- Performance Management: Monitor key performance indicators (KPIs), prepare reports for leadership, and manage homeowner escalations.
- Operational Oversight: Guide CRCs in warranty determinations, ensure proper documentation, and oversee administrative tasks to maintain compliance.
- Recruitment & Onboarding: Participate in hiring processes, including screening, interviewing, and onboarding new CRCs.
- Process Improvement: Identify and implement strategies to enhance service delivery and operational efficiency.
- Collaboration & Communication: Serve as the primary liaison between CRCs, upper management, and external stakeholders, including homeowners, builders, and subcontractors.
This is not an all-inclusive list of responsibilities and may change as business needs dictate.
Compensation and Benefits:
- Starting Salary: $52K
- PTO (paid time off), sick time & opportunities for Health, Dental, Vision and Voluntary Life Insurance.
Come grow with us!
About ProHome:
Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.
Salary : $52,000
