What are the responsibilities and job description for the Network Operations Helpdesk Technician with IT Support Skills position at ProInfoNet?
Job Summary
At ProInfoNet, we thrive when our customers and employees thrive. We are looking for Network Operations Helpdesk technicians to help support our growing team.
We are seeking a skilled Network Operations Helpdesk Technician with IT support skills to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring network performance, and resolving network issues. They will work closely with the IT department to ensure that all technical issues are resolved in a timely and efficient manner.
This is a full-time position, requiring work on nights and weekends. We offer a competitive salary and benefits package. If you have a passion for technology and want to join a dynamic team, please submit your resume and cover letter for consideration.
Responsibilities
- Provide technical support to internal and external end-users via phone, email, or in-person.
- Configure and deploy new laptops, desktop computers and network equipment as needed.
- Install operating system software, office applications and communications software.
- Monitor network performance and troubleshoot issues to ensure smooth operations.
- Manage and maintain network equipment, including routers, switches, and firewalls.
- Work to ensure that all technical issues are resolved in a timely and efficient manner.
- Document all incidents and resolutions in the ticketing system.
- Perform routine maintenance tasks, such as software updates and patch management.
- Ensure the security and integrity of the network and data.
- Keep up-to-date with emerging technologies and trends in network operations and IT support.
Technical Skills
- In-depth knowledge of computer hardware and software, including Windows operating systems.
- Proficient in troubleshooting desktop computer issues, such as hardware failures, software crashes, and virus/malware infections.
- Familiarity with network protocols, network security, and firewalls.
- Knowledge of Active Directory, LDAP, and Group Policy administration.
- Familiarity with ticketing systems and help desk software.
- Experience with network monitoring and troubleshooting tools, such as running packet captures, configuring, and reading ICMP and SNMP monitors and graphs.
- Experience with network security, firewalls, and intrusion detection systems.
Requirements and Qualifications
- Associate or bachelor's degree in Computer Science, Information Technology, or experience in a related field.
- Minimum of 2 years of experience in network operations or IT support.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, including the ability to explain technical issues in non-technical terms to clients.
- Ability to work in a fast-paced environment and manage multiple priorities.
Benefits
- Medical
- Short Term Disability
- Retirement Plan
- ProInfoNet provides paid time off using the Flex Time Model for vacation, holiday, sick, and personal time
- Paid Ongoing Training
- Growth and Advancement Opportunities
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person