What are the responsibilities and job description for the Dock 17- Certified Server Trainer (Internal Only) position at Project 2231?
Join Our Team as a Dock 17 Certified Server Trainer!
Are you passionate about training and leading a team to deliver exceptional dining experiences? Do you love working in a lively, fast-paced environment where your skills can truly shine? Dock 17 is looking for YOU to be our next Certified Server Trainer!
As a Certified Server Trainer at Dock 17, you will play a pivotal role in guiding and inspiring our servers to excel. Your knowledge of our menu, service standards, and company procedures will be key to shaping a positive dining experience for every guest. If you’re ready to support the team, drive efficiency, and elevate the guest experience, we want you on board!
Responsibilities:
- Lead hands-on training sessions, role-play exercises, and classroom instruction to prepare servers for guest interactions.
- Provide ongoing support and constructive feedback to help servers grow and succeed.
- Ensure servers are knowledgeable about the menu, proficient with Point-of-Sale (POS) systems, and follow company service procedures.
- Collaborate with management to assess training needs and address performance gaps.
- Assist with general server duties, including opening and closing procedures, and maintain restaurant cleanliness.
- Utilize POS systems accurately and assist trainees with technical or procedural challenges.
- Foster a positive and welcoming atmosphere for both guests and team members.
- Lead by example, inspiring team members to deliver outstanding service.
Requirements:
- Infectious personality and a positive attitude.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Experience with Point-of-Sale systems and the ability to train others on its use.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Attention to detail and accuracy in order processing and training documentation.
- Comfortable lifting up to 30 lbs. and standing for extended periods of time.
- Must be a current employee of Dock 17, and able to complete the Certified Trainer Assessment.
- Must be 18 years of age or older.
- Availability to work weekends, holidays, and adjust schedules based on trainee onboarding needs.
Pay Rate:
- $4.15 an hour, plus tips
- $7.25 an hour during designated classroom time (not taking tables)
Job Type: Part-Time
- Weekend and holiday availability required
- Schedule catered to trainee onboardings
Benefits:
- Dental Insurance
- Vision Insurance
- Employee discount
- Konnect MD
- Employee Assistance Program
- Employee Referral Program
About Us:
Dock 17 is more than just a restaurant—it’s a culinary destination in Clarksville, Tennessee! Our dining experience offers a vibrant atmosphere and a diverse menu featuring fresh and innovative dishes. At Dock 17, we are committed to delivering top-notch service, and we know that every meal is an opportunity to create lasting memories for our guests.
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Project 2231:
Project 2231 is a family-owned hospitality and entertainment company that operates Miss Lucille’s Marketplace, Miss Lucille’s Café, Dock 17, The City Forum, Acme Athletics, and Varsity Pins.
Salary : $4 - $7
