What are the responsibilities and job description for the Customer Success Manager - Regulatory position at Project Canary?
Customer Success Manager - Regulatory
Department : Customer Success
Employment Type : Full Time
Location : Denver Headquarters
Compensation : $80,000 - $100,000 / year
Description
Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.
Key Responsibilities
- Understand and stay educated on the changing regulatory requirements impacting the Oil and Gas industry.
- Manage customers with regulatory requirements, ensuring Project Canary delivers timely and complete information, easing the burden of these requirements for our customers.
- Ensure compliance with Colorado Department of Public Health and Environment's (CDPHE) Reg 7 by annotating downtime, alerts and creating monthly reports.
- Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.
- Maintain a broad and in-depth knowledge and understanding of existing and developing company technologies to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery .
- Accelerate customer adoption through education, enablement, and regular business meetings.
- Manage time efficiently and align and engage required Customer and Project Canary teams to exceed customer expectations.
- Build strong, trusted, and influential relationships with strategic customers, business development and the Organization.
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
- Drive the effective execution of customer requests and expectations through applied project / program management.
- Responsible for knowing, understanding, and communicating customer health regularly, including performance, opportunities, and challenges.
- Develop and deliver external Quarterly Business Reviews (QBRs) for customer accounts to highlight performance and value of Project Canary solutions in their operations.
- Collaborate effectively with key roles in other Project Canary teams (e.g Product, Business Intelligence, Sales, Marketing, etc.) to deliver full enterprise value to our customers.
- Responsible for acting as an agent of our clients by communicating with regulatory agencies, primarily the Colorado Department of Public Health and Environment - Air Pollution Control Division.
- Responsible for day-to-day management and execution of Customer Success programs : the objectives and goals required to achieve metric improvements.
Skills, Knowledge and Expertise
Nice to Have Qualifications
Benefits
Salary : $80,000 - $100,000
