What are the responsibilities and job description for the Senior Customer Success Manager position at Project Canary?
Senior Customer Success Manager
Department : Customer Success
Employment Type : Full Time
Location : Denver Headquarters
Compensation : $125,000 - $150,000 / year
Description
Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds and deploys high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.
We are seeking a skilled Senior Customer Success Managerto join our team. In this role, you will be a thought partner for our oil and gas customers, dedicated to ensuring we are providing best-in-class service and driving product adoption and renewals.
Key Responsibilities
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in oil and gas regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management - you will be the customer's go-to person for this information
- Document all customer interactions and action items in Salesforce
Skills, Knowledge and Expertise
Nice to have :
Benefits
Salary : $125,000 - $150,000
