What are the responsibilities and job description for the Program Manager - Connections position at Project Harmony - Haven for Abuse Response Members?
Description
If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you. We are seeking an experienced and committed Program Manager to join our dynamic and innovative organization in the Connections program.
This position is responsible for providing program development and management, outreach to providers and referral sources to ensure that Connections is meeting the needs of a culturally diverse clientele and supervising assigned Mental Health Coordinators, including the management of day-to-day tasks, review of requests for barrier reduction or linkage to funds and routine and crisis consultation on cases.
Who We Are
Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.
At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community. Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Our Values
Project Harmony and all employees are committed to creating a culture that is focused on:
Diversity and Inclusion: Respect and embrace diversity and inclusion of all
Strategic Innovation: Lead the field in response to the evolving needs of children and families
Quality Service: Ensure consistent, high quality service with impactful results, to our families, our partner agencies, the community, and each other
Collaborative Relationships: Build trusted relationships by leading with honesty, integrity, vulnerability, and humility
Essential Duties and Responsibilities
- Hire, orient and supervise Mental Health Coordinators and Liaisons, including providing and receiving feedback and completing performance reviews
- Lead the development of and ongoing relationships with school districts and community providers
- Recruit and sustain the participation of providers, including culturally diverse bilingual and interpreter services
- Work with Connections Mental Health Coordinators and the Provider Match Liaison to ensure Connections providers adhere to contract requirements
- Review requests for funds to support children and families
- Work with the Connections Program Director to manage the Connections budget and provider services
- Provide routine and crisis management of Mental Health Coordinator cases
- Work with colleagues to develop policies and procedures related to the operation of Connections
- Adjust Mental Health Coordinator and Liaison staffing as necessary to sustain referrals
- Assist in planning evidence-based practice training to meet the needs of special populations
- Maintain supportive contact with referral sources and providers
- Oversee training needs of referral sources, Connections providers, and Connections staff
- Work with the Project Harmony Data Team to compile and analyze program data
- Oversee caseloads of the Mental Health Coordinators to ensure complete documentation
- Assist in the negotiation of provider contracts
- Ensure culturally competent services are provided to all families we serve without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
- Other duties as assigned
Requirements
Qualifications
Education
- Bachelor’s degree required in social work, public administration, education, or related field. Master’s degree preferred.
Experience and Training
- 3 years of supervisory experience preferred
- Familiarity with all aspects of the Omaha mental health service system and operation
Knowledge/Skills/Abilities
- Knowledgeable of evidence-based practices, including prevention, early intervention, behavioral health and support services
- Experience with Microsoft Office, including Excel and Access, as well as other software and databases
- Understanding of behavioral health services
- Stable, resilient and flexible under pressure
- Excellent organizational and decision-making skills
- Excellent problem-solving skills and ability to resolve conflicts
- High level of initiative and energy
- Excellent interpersonal skills
- High level of professionalism
- Excellent communications skills (written, verbal and active listening)
- Knowledge of local school systems and services available to children and youth
- Knowledge of child welfare and mental health community providers
- Program development and evaluation skills
- Must be a self-starter and able to work independently as well as part of a team
- Ability to work well independently as well as part of a team
- Must respect and maintain confidentiality
Other
- Must be willing to work flexible hours
- Must submit to a thorough criminal history background check
- Must have access to a vehicle, possess a valid driver’s license and proof of insurance
- Position involves some travel, primarily within the state
The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.
