Central Intake Coordinator

Job Summary:

The Central Intake Coordinator is responsible for managing intake and housing placements for multiple permanent supportive, affordable housing programs throughout Project HOME. As the first point of contact for applicants for Project HOME, the Central Intake Coordinator is responsible for maintaining an in-depth knowledge of the specific residential programs and housing referral policy and procedure, creating relationships with government, city, and local referral agencies, as well as connecting with incoming applicants in a manner consistent with the mission of Project HOME. The Coordinator facilitates the intake process, including interviews, working with referral agencies to collect required documentation, and coordinating with the Program and Property Managers to ensure that the lease signings and move-ins are occurring in a timely fashion.

Essential Duties and Responsibilities

Interviews and Determining Eligibility

• Conduct interviews with applicants, while coordinating with referral sources, supports, and Property and Program Managers
• Assess applicant around commitment to recovery and ability to maintain leasehold obligations
• Utilize person centered assessment of housing needs with a commitment to fair housing standards

Quality Assurance

• Manage the documentation requirements including reporting requirements to contract agencies
• Ensure compliance with fair housing and contractual standards
• Create, track, and achieve key performance indicators
• Work with Quality Assurance Department on entry level documentation for HUD reports
• Implement and disseminate new HUD, PHA, OHS, and OAS regulations in conjunction with Compliance and Quality Assurance departments

Communication

• Manage the relationship with gatekeepers and referral sources. This includes Office of Homeless Services, The Clearinghouse, the VA and various services providers to ensure the timely receipt of appropriate housing referrals, and communication around the intake process
• Provide training updates regularly for the PHOME Info Line
• Manage public inquiries about Project HOME housing
• Attend meetings and training, including supervision and staff meetings

Program Development

• Create and maintain the development of all intake processes into Project HOME housing including roll out of new units coming into Central Intake.
• For any new properties developed, provide input on and review tenant selection plans

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.

Education and Experience Minimum Requirements:

Minimum Experience:

• BA/BSW, or related degree, or Four (4) years' related experience working with recovering persons (homelessness, mental illness, drug/alcohol, dually diagnosed persons)

Preferred Experience:

• MSW, or related degree
• Experience with Supportive Housing
• Valid Pa driver's license

Core Skills:

• Strong organizational, interpersonal, and assessment skills
• Flexible, energetic, strong skills in electronic data management system
• Good verbal and written communication

Physical requirements:

Ability to travel to various Project HOME sites throughout the city.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.