Assistant Shelter Director

The Assistant Shelter Director plays a critical role in supporting the overall operations of the shelter program, ensuring high-quality services for families experiencing homelessness. Working closely with the outgoing Shelter Director, the Assistant Shelter Director will gain the necessary skills and experience to transition into the Shelter Director role. This position involves collaboration with shelter staff, case managers, and external partners to facilitate seamless program delivery and compliance with all regulatory and funding requirements. Some evening and weekend hours may be required. The Assistant Shelter Director reports to the Shelter Director.

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Key Responsibilities

Family Services & Case Management Support

• Assist in coordinating family entries into the shelter, ensuring initial assessments and goal plans are developed.

• Support case managers in providing families with access to appropriate support services and referrals.

• Oversee compliance with Department of Transitional Assistance (DTA) regulations, including:

•    Coordinating with Central Office Housing/Placement Units for family placements.

•    Facilitating case management services in partnership with Boston Family Housing.

•    Ensuring proper documentation and reporting for DTA site visits and reviews.

• Maintain accurate and up-to-date case files, ensuring quality and compliance with agency and funder requirements.

• Serve as a liaison between families, case managers, and housing staff to facilitate positive outcomes.

Program & Shelter Operations

• Assist in overseeing daily shelter operations, ensuring a safe and supportive environment for families.

• Monitor shelter policies, safety protocols, and cleanliness to ensure compliance with health, fire, and safety regulations.

• Support Shelter Operations Manager and House Managers in maintaining 24/7 staff coverage and smooth day-to-day operations.

• Facilitate weekly house meetings and organize special events for residents.

• Provide on-call support as needed.

Staff Supervision & Development

• Supervise, train, and support Family Shelter Case Managers and Direct Care staff.

• Conduct regular supervision meetings and annual performance evaluations for shelter staff.

• Oversee staff compliance with training requirements and professional development.

• Foster teamwork and positive work culture through effective leadership, delegation, and mentorship.

Administrative & Compliance Responsibilities

• Prepare reports and maintain data tracking for program outcomes and compliance with funders and regulatory agencies.

• Assist in monitoring and managing the shelter program budget.

• Ensure documentation of fire drills, incident reports, and other compliance-related reports.

• Maintain staff personnel records, including supervision notes and progressive discipline documentation.

• Facilitate monthly staff meetings and contribute to policy development and improvement initiatives.

Community Engagement & Advocacy

• Represent the shelter program in community, city, and statewide meetings focused on family homelessness and related issues.

• Act as a liaison between the shelter program and external organizations, ensuring collaboration and advocacy for families.

• Work closely with the Shelter Director and Stabilization Staff to enhance program offerings and implement best practices.

• Uphold and promote the mission, vision, and values of the organization.

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Qualifications

Education

• Bachelor’s degree in social work, human services, or a related field (Master’s preferred) or equivalent experience.

Experience

• Minimum of five years of experience working with diverse, low-income populations in urban settings.

• Strong leadership, organizational, and supervisory skills, with a demonstrated ability to mentor and develop staff.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and online platforms such as Zoom.

• Knowledge of shelter operations, case management, and the needs of families experiencing homelessness.

• Ability to coordinate with multiple stakeholders, including government agencies, funders, and community partners.

• Bilingual in Spanish and English preferred.

• Certification in CPR, First Aid, and Narcan training (or willingness to obtain within six months of hire).

• Valid driver’s license.

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Compensation & Benefits

• Salary: Up to $75,000 per year

• Work Environment: Hybrid or fully remote eligibility after training and performance evaluation

• Comprehensive Benefits: Health, dental, vision, 401(k), and paid time off

This is not a hybrid or remote role.

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Physical Demands/Conditions

• Prolonged periods of sitting and computer use.

• Occasional lifting of items up to 25 lbs.

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This position is designed for professional growth, with the goal of transitioning into the Shelter Director role over time. The Assistant Shelter Director will be provided with mentorship, training, and increasing responsibilities to prepare for a leadership position within the organization.