Operations Manager

Job Overview
EDUCATION, EXPERIENCE & KNOWLEDGE REQUIRED: This position requires a bachelor’s degree with a minimum of five years of experience in child welfare, homelessness, addiction, or other related social services. Requires a valid Florida Driver’s License and must be able to pass a Background and Drug Screen(if requested)

REPORTS TO: Executive Director

Direct Reports: Program Specialist and Case Management Staff

RESPONSIBILITIES:

· Daily interaction with Case Management for mentoring and best practice techniques

· Serve as Liaison with conflicts – for case management and clients (around compliance, disciplinary actions, etc.)

· Primary contact for Property Management company, IT, Security, Website

· In the absence of the Program Specialist and/or Case Management staff – escorts vendors into units

· Holds administrator role in HMIS/Wellsky and conducts monthly checks for accuracy as it relates to Case Management entries

· Monitors Door Loop on a weekly basis; reporting arrears on a monthly basis to Executive Director

· Meets with Executive Director weekly for mentoring and program oversight

· Conducts tours of Property (in conjunction with ED as needed)

· Prepares board reports in conjunction with Executive Director

· Daily Oversight of Case Management

· Monitoring of Payment Plans (beyond 1k in delinquency)

· Primary Contact for Inventory @ Brothers Keepers and onsite storages (program assistant to assist)

· Participation in client review panel on a monthly basis

· Monthly case management staffings/peer reviews/bi-monthly case file auditing

· Monthly staff meetings (in conjunction with ED) – quarterly team building activity

· Assist in maintaining donor relationships and serves as primary contact for onsite volunteer and other fundraising activities held at Hope Villas

· Supports the Executive Director with fundraising activities on an annual basis

· Support Program Specialist with Donor Perfect as needed

· Monitors grants in conjunction with Program Specialist

· Conducts weekly walkthrough of Hope Villas property and reports any concerns to Property Management

· Serves as direct support to Case Management with after hours and on call issues

· Maintains ongoing and regular contact with the onsite therapeutic providers for quality control and monitoring purposes

· Any other request made by Executive Director

SKILLS/EXPERIENCE

· Ability to demonstrate excellent critical thinking skills without minimal supervision

· Ability to multitask and demonstrate excellent time management skills

· Ability to represent Project Hope in a professional manner at community events

· Maintains ethical, moral, and professional conduct on and off the job

· Ability to demonstrate the love and grace of Christ to staff, partners, board members, donors, etc.

· Possesses strong work/life balance and professional boundaries at all times

· Experienced in public speaking

· Experienced in Property Management and/or willing to become so

· Possesses a “can do” attitude with the ability to create and sustain a cohesive team – with support from the Executive Director

· Ability to remain calm in crisis situations while demonstrating excellent de-escalation techniques.

· Ability to be coached and mentored on fundraising skills

Job Type: Full-time

Pay: $52,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $52,000 - $61,000