What are the responsibilities and job description for the Customer Service Entry Level position at Project Mecca, LLC.?
Join Our Family as an Entry Level Customer Service Representative at Project Mecca!
Location: San Bernardino, CA
Are you passionate about helping others and eager to start a career in a dynamic and supportive environment? Here at Project Mecca, we're a small business in San Bernardino that's looking for enthusiastic individuals to join our team as customer service superstars. Be the friendly face and voice of our company, providing top-notch assistance and ensuring a stellar experience for our customers.
What You'll Do:
Educate and Inform:
- Become an expert on our products and services. Share features, benefits, pricing, and promotions to help customers make informed decisions.
Resolve with Confidence:
- Tackle customer complaints and issues head-on. Investigate, resolve, and when necessary, escalate complex problems to ensure satisfaction.
Keep it Accurate:
- Maintain and update customer records with precision. Document every interaction and transaction while ensuring confidentiality and data security.
Collaborate and Innovate:
- Work closely with your team and other departments to resolve issues quickly and enhance service quality.
Follow the Playbook:
- Adhere to our company policies, procedures, and guidelines. Ensure compliance with regulatory requirements and maintain high-quality standards.
Grow and Shine:
- Engage in continuous learning. Participate in training sessions, workshops, and skill development programs to enhance your knowledge and abilities.
What We're Looking For:
Education:
- High school diploma or equivalent. Some college coursework or a degree is a plus!
Experience:
- Previous customer service experience is a bonus but not required. We provide comprehensive training for entry-level candidates.
Communication Skills:
- Excellent verbal and written communication skills. Professional and courteous demeanor is a must.
Interpersonal Skills:
- Strong ability to build rapport and trust with customers.
Problem-Solving Abilities:
- Good at identifying problems and finding effective solutions while staying calm under pressure.
Before You Apply:
- Age: Must be at least 18 years old.
- Location: Must live in or within commuting distance of San Bernardino, CA
- Background Check: Must not have any criminal record in the past 7 years (misdemeanors are okay).
Why Join Us?
Benefits and Retirement:
- All employees at Project Mecca have access to general and specialized benefits, as well as a 401K retirement fund.
Career Growth:
- Opportunities for learning, development, and advancement within the company. There is always training available for growth into higher positions!
Make a Difference:
- Be part of a team that actually contributes to social and economic growth in Southern California! The campaigns we work with actively seek to empower the communities we serve.
Ready to kickstart your career with Project Mecca? Apply today and become an essential part of our customer service team!
Job Types: Full-time, Part-time, Temporary
Pay: $46,800.00 - $57,200.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Ability to Commute:
- San Bernardino, CA (Required)
Work Location: In person
Salary : $46,800 - $57,200