Business Analyst

Implementation Business Analyst

100 percent remote with 20-30% travel

Applicants must be authorized to work in the United States without sponsorship, now or in the future. We are unable to sponsor work visas at this time

About the Role

Our direct client is is a leader in the transportation application product space in on a mission to help transportation companies streamline operations and maximize efficiency through modern, cloud-based solutions. As part of their Professional Services team, you’ll be a key player in helping new customers transition to our platform. From post-sale onboarding to go-live, you'll serve as a trusted advisor—mapping business needs to platform capabilities and guiding teams through a successful implementation.

This role is ideal for someone who enjoys problem-solving, building relationships, and digging deep into operational workflows to deliver impactful solutions. You’ll be part of a dynamic team of industry experts helping transportation companies optimize their business using smart, scalable technology.

Who You Are

You’re analytical, energetic, and hands-on. You enjoy turning complex problems into structured, actionable solutions. You communicate clearly, work well with cross-functional teams, and love being part of high-impact projects. Whether it's translating logistics workflows into system configurations or training users on how to get the most out of a platform, you take pride in delivering value and driving adoption.

You think like an operator. You understand the challenges of trucking and logistics, and you know how to connect technology to the day-to-day work of dispatchers, planners, and drivers. You're comfortable rolling up your sleeves, leading discovery sessions, configuring systems, and conducting role-specific training that sticks.

Key Responsibilities

Business Process & Systems Analysis

• Lead discovery sessions to assess customer workflows, business needs, and operational goals.
• Translate customer processes into platform workflows and terminology.
• Recommend practical, scalable improvements to reduce redundancy and increase automation.
• Serve as a subject matter expert and guide customers toward optimal use of the platform.
• Identify and train internal Power Users, helping them become platform advocates within their teams.

Implementation & Customer Onboarding

• Manage configuration of platform settings aligned to customer needs and best practices.
• Own data preparation and migration activities, ensuring accuracy and consistency.
• Execute scenario-based testing to validate real-world use cases and business rules.
• Lead hands-on training tailored to user roles, increasing comfort and confidence with the new system.
• Act as the primary point of contact throughout implementation, ensuring smooth communication and timely delivery of milestones.

Project Management & Collaboration

• Contribute to structured project plans with clear deliverables and responsibilities.
• Maintain documentation and tracking tools to support transparency and continuous improvement.
• Collaborate across departments—Product, Engineering, Sales, and Customer Success—to ensure alignment and execution.
• Provide feedback from implementations to help improve internal processes and the platform itself.
• Travel 20–30% to support in-person workshops, discovery sessions, and go-live events.

What You Bring

• Experience implementing SaaS or enterprise software platforms.
• Familiarity with MS Office (especially Word and Excel) and Google Workspace or Office 365.
• Strong client-facing communication and collaboration skills.
• Transportation or logistics industry knowledge is a strong plus.
• Ability to think operationally and apply systems thinking to real-world workflows.

What Sets You Apart

• You’re proactive and resourceful—able to navigate ambiguity and move projects forward.
• You balance business and technical thinking with ease.
• You know how to gain trust quickly and drive user adoption through training and support.
• You care about outcomes and constantly seek ways to improve the customer experience.
• You have both implementation and Trucking/Transportation and Logistics experience.