Grocery Center Operations Supervisor

POSITION SUMMARY: 

Under the direction of our Manager, Food Operations, the Project Open Hand (POH) Grocery Center Operations (GCO) Supervisor is the essential controller of our bustling grocery program. This position serves as the programmatic liaison between Operations, Client Services and Volunteer Services to coordinate all activities in the Grocery Center (San Francisco and Oakland) to provide the absolute best nutrition and engagement in our community. We rely on our GCO Supervisor to effectively lead and manage overall policy and procedures for our Grocery Centers as well as lead team members to execute best practices and maximize program efficacy. 

The GCO Supervisor is responsible for all Grocery Center functions, including but not limited to food purchasing, receiving, preparation and maintenance of quality standards, safety, sanitation and cleanliness. The GCO Supervisor is responsible for training employees regarding purchasing, receiving, product preparation and maintenance of quality standards, safety, sanitation and cleanliness. 

This position is ideal for a highly organized, conscientious, level-headed, and positive professional looking to develop and nurture a transformative environment with likeminded peers. 

QUALIFICATIONS REQUIRED: 

• 2 years’ experience managing process and procedures for warehouse or kitchen operations
• Experience balancing multiple projects and deadlines
• Understanding of, and ability to follow, HACCP procedures for food safety
• Strong customer service skills and ability to effectively lead a team of peers and volunteers

QUALIFICATIONS DESIRED: 

• Food Safety Manager Certification
• Experience operating forklift and/or pallet jack

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Collaborate with Operations management team to source/prioritize nutritionally appropriate products in the Grocery Center
• Maintain in-stock, inventory to serve clients 
• Track expenses to control product and labor costs
• Ensure Grocery Center Operations are consistent with all aspects of federal, state and company health, safety and sanitation codes; promptly address maintenance and safety issues
• Maintain product inventory (food and supplies) to properly serve agency clients in both the San Francisco and Oakland Grocery Centers
• Prioritize and assign daily tasks to Operations Coordinator II and volunteers
• Collaborate with Volunteer Services to ensure that all volunteers are properly trained on POH and Grocery Center policies and procedures; engage volunteers within the department to support the needs of the agency
• Develop relationships with current business partners and vendors and identify key opportunities for new partnerships
• Write, edit and maintain routine program reports for Operations team
• Develop, implement and train on Computrition policies and procedures as they relate to Grocery Services, Operations
• Monitor inventory trends to inform product ordering and meal production
• Evaluate Grocery Center store conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures
• Assist Manager, Food Operations to maintain equipment including the freezers and storage facilities
• Perform other related duties as assigned

POH COMPETENCIES: 

• Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well organized: Information organized and accessible, maintains efficient work space, manages time well
• Strong communicator: excellent verbal and written communication skills
• Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
• Agile: Able to move effectively between big-picture thinking and hands-on logistics
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
• Problem solver: Strong analytical skills and able to creatively address and solve problems
• Leadership II: Is abreast of current projects and actively planning for the future. Leads and gains results through others through example, communication, delegation, and accountability. Is a representative of POH internally and externally
• Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals
• Budget Conscious: Ability to quantify cost and savings potential in relation to projects as well as develop and maintain a realistic departmental budget
• Creative: Ability to conceptualize fresh, compelling ideas for the department and agency
• Innovative: Creative, offers new ideas, risk taker, amenable to change
• Audience Engagement: Ability to effectively engage with target audiences
• Staff management: Delegates well, defines and enforces responsibilities and motivates staff to progress and succeed

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee will be asked to move fully loaded carts from floor to floor for storage on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers and staff members all sharing limited space and working together in the Kitchen. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises