Director of Operations

The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units.Responsibilities : The Operations and Security Director is responsible for, but not limited to : Operations : Provide the operational supervision of other DirectorsProvide supervision of facility staff, other assigned programs staff, and oversee external vendorsCooperate with Site Director to ensure goals are met according to contractual obligationsCooperate with senior management for initial / renewal programmatic reports and / or proposalsCoordinate inventory procurement, control and expenditures proceduresCoordinate and ensure the implementation of all Occupational Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and ProceduresIdentify and ensure adequate and appropriate resources are assigned to program / projects to ensure the program / project design is controlled, and goals are achievedProvide 24 / 7 crisis intervention regarding all aspects of operations-related systemsDevelop operations goals and objectives, and procedures, and implementing changes to existing standards and proceduresDesign preventative / scheduled operations activitiesManage the collection, presentation, and reporting of operations dataMaintaining, revising, and updating operations logs, records, and formsManaging the facilities inventory and material and supply needs, and overseeing the purchasing processPreparing and negotiating service contracts and lease provisionsInterfacing with labor entities to ensure positive labor relationsSoliciting bids for all operations-related work by vendorsOverseeing the internal and external operations-related systems, tests, and inspectionsPerforming monthly walk-through to inspect operations at all facilities, including all major building systemsEnsuring the proper management of the internal work order and ticketing systemsEnsuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and validSecuring licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintain their licenses and certificationsCoordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and ProceduresRecruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasksEstablishing and implementing schedules and work assignments for directors, managers, and supervisorsTraining and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc.Supervising other operations staff members when neededMaintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriateConducting, attending, and participating in facility and professional group meetings to maintain and improve professional competenceMaintaining ongoing communication with social services concerning operational issuesWorking diplomatically to solve problems in the facilitiesMaintaining professional appearance and behaviorProducing, weekly, monthly, quarterly, and annual progress reportsAddress community groups, residents and staff members to explain available servicesAttend staff meetings, serve on committees as required and is culturally and linguistically competentAttend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competenceAttending meetings of community groups, and government agencies to explain available services and facilities operationsSecurity : Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and proceduresProvides direct supervision of security personnelManaging the collection, presentation, and reporting of data regarding all activities related to safety and / or infractionsResponsible for reporting incidents, infractions, etc.Responsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etc.Coordinate security plans with senior management, attends to visitors, residents, and the community in generalCalls to Police and / or fire department in cases of emergency, such as fire or presence of unauthorized personsCoordinates schedule of personnel to ensure appropriate coverageProvide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitorsAttend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competencePersonal and Professional Qualifications : 5-7 years facilities management experience, preferably in a residential facilityBaccalaureate degree preferred in facilities management, business administration, or related fieldNYS Security License (preferred)Fire Safety Certification (preferred)Occupational Safety and Health Administration (OSHA) Certification preferredNY Valid Driver License, if authorized to drive agency vehicleKnowledge of operating related equipment, tools, and materials used in the facilityFluent in English and Spanish a plusKnowledge of city, state, and federal building codes and industry standardProficiency in software applications, including word processing, spreadsheets, and databasesProven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and 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