Telecom Dispatch Representative

Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. https://auxilliumusa.com/.

About Our Client

Each year, companies spend millions of dollars to repair damages to underground and aerial facilities caused by third parties. These companies are then forced to expend additional time and financial resources seeking reimbursement for these damages. An external dispatch, investigation and recovery program allows our Clients to dedicate their time to bringing a better product to their customers. A solid Outside Plant Damage program will also reduce the number of future damages incurred by seeking all damage recoveries, becoming involved with state agencies and in the 811 community, and helping to educate contractors along the way. Our client has decades of experience in broadband, telecommunication, field investigation practices, local and national dig laws, insurance, business to business collections and litigation making our Client the leader in the Outside Plant Damage (OPD) industry.

Primary Functions:

• Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, expeditiously and accurately.
• Assigns calls to cable & telecom investigators for necessary action.
• Visually monitors status display while simultaneously fielding inbound calls.
• Ensures correct status of pending and dispatched calls, location of field investigators, and makes changes as appropriate.
• Enters relevant information and retrieves information on multiple computerized systems, including a computer-aided dispatch system.
• Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates.
• Completes claim entry to a database consisting of damage and location information provided by utility field techs.
• Dispatch methods of communication include phone, email, and SMS.
• Communication requirements may include routing personnel to specific territories, handle weather condition changes, and advise of other hazards that may require safety precaution.
• Communicates effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls.
• Follows escalation process for dispatch issues to Field Manager.
• Meet production expectations, handle time and other key performance indicators as stated by employer and Client.
• Performs related duties as required.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Knowledge, Skills & Abilities:

• Education requirement: Currently enrolled in high school, high school diploma or equivalent.
• Ability to proficiently use Microsoft Office Applications such as; Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Superior communication and people skills.
• Good decision making and problem-solving skills.
• Quickly learns new processes.
• Clear, articulate speaking voice.
• Must be able to read computer-generated scripts and can multi-task.
• Must be organized with the ability to handle a high volume of utility dispatch calls.
• Must be reliable & punctual.
• Be an Active contributor in a positive team environment.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.

Job Location:

La Junta, Colorado, United States

Position Type:

90 Probationary period

Full-Time/Regular

Hours / Schedules:

This position operates 24/7 Holidays included. A variety of shifts available, to be discussed at interview.

Benefits:

Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.

Pay:

$14.50 per hour