Salesforce Administrator

Position: Salesforce Product Owner and Administrator

Type: Full Time

Reports to: Chief of Staff

About Project Sunshine:

Project Sunshine’s mission is to bring connection and joy to children with medical needs through dedicated volunteers who deliver the healing power of play. For 25 years, Project Sunshine volunteers have brought joy and play directly to pediatric patients through our network of medical facility and nonprofit partners across the country. Our programs include in-person play with patients called Here to Play, curated activity kit deliveries called Kits for Play, and live, virtual play sessions called TelePlay.

Over 16,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 200,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 475 medical facilities across the U.S. and in three international locations.

About the Position:

The Salesforce Administrator reports to the Chief Operating Officer. This position encompasses two main areas of responsibility: salesforce administration and product management. The Salesforce Administrator will serve as the lead owner for the Salesforce platform (Sunshine Central), understanding the business and Salesforce structure requirements, as well as maximizing efficiency and capitalizing on the full features and benefits of the system. This person will serve as the "Subject Matter Expert" for users, promote adoption, keep current on new solutions, provide training, ensure data integrity and quality, and more. They will also collaborate with key staff members, board committees, and Silverline on the strategy and ideation of Phase 2 of the Sunshine Central build.

Responsibilities:

• Develop and execute plan to support and enhance Salesforce as Project Sunshine’s CRM platform

• Proactively gather feedback from users and develop system requirements, gap analyses and proposed solutions.

• Oversee and manage the overall Salesforce budget including consultants, managed packages, Salesforce products and contracts, and any other items related to the ongoing upkeep of the system

• Document, prioritize, schedule user requirements/bugs/enhancement requests

• Collaborate and manage external Salesforce development partner, OneTenth

• Manage new releases, existing modules and efficiently roll out new features leveraging sound change management practices

• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce objects and functions

• Manage user licenses, in accordance with needs

• Maintain Accounts, Contacts, and Opportunities and other out of the box objects with a high degree of understanding of ideal data architecture, data quality and integrity

• Monitor application storage usage and archive data as needed

• Develop processes and ensure data integrity via regular data management and clean-up practices

• Create and/or administer training to existing or new users/groups

• Serve as the company subject matter expert (SME) on Salesforce and lead internal team of internal SMEs for departments/business units (super users)

• Document company processes and workflows

• Assist with migration from older systems/processes into Salesforce as needed

• Create, maintain, and support departments with their dashboards and reports

• In collaboration with the COS, manage the Technology Committee by updating and collaborating with them on the long-term Salesforce strategy

Skills and Experience:

• Extensive experience working within the Salesforce environment

• Experience with and a strong understanding of the unique needs and workflows of nonprofit organizations, including donor management, grant tracking, KPI's. and program reporting.

• Strong requirements definition experience, understanding business drivers to prioritize/scope work (previous new release and enhancement work, a plus)

• Vendor relationship management

• Strong documentation and training skills

• Previous success working closely and building relationships with diverse user groups

• Prior experience in a fast-paced, growth-oriented organization

• Self-Starter with proven track record of achieving results

• Interface with staff developing strategy as technical advisor

• Ability to juggle multiple priorities simultaneously and taking initiative

• Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead

• Agile and/or Development Methodology experience, a plus

Requirements:

• Education: BA or BS degree (or equivalent experience)

• 3 years’ Salesforce experience required.

• Salesforce Administrator Certification preferred

• Must have highly proficient English skills (verbal and written communication skills)