Associate Account Manager

Do you want to contribute to a larger purpose to save the lives of infants in the NICU? This is Prolacta Bioscience's mission! Take a look at this opportunity with our Quality Control team, which is seeking a passionate individual, to fill the role of our Associate Account Manager. This role will process orders and interface with customers on a daily basis and will provide support for the customer care team and the field-based sales organization.

Who Is Prolacta Bioscience?

We give babies a brighter future by unlocking the biological power of human milk. Established in 1999, Prolacta Bioscience is a privately held life sciences company that has touched the lives of more than 100,000 premature infants globally. Prolacta is the world's leading hospital provider of 100% human milk- based nutritional products. Based in Southern California, we employ more than 300 people globally, many of whom have dedicated their lives to neonatal care.

For more information, please visit www.prolacta.com

How you will contribute

This role will provide you with the opportunity to contribute to the growth of our organization and develop your professional skills by...

• Answer customer calls provide assistance and information to customers and/or triage calls to the appropriate account managers or departments
• Provide company and product information to customers as requested
• Assist in account set up of new customers
• Provide support for Salesforce administration and clean-up as directed by sales and customer service management
• Serve as back-up to account managers for processing customer orders
• Help account managers and customer service manager in the resolution of product or service issues
• Run reports as requested by customer service and sales management
• Assist with market research as needed

• Check all orders submitted for accuracy relating to discount, price, etc.
• Create and modify documents using Microsoft Office, PowerPoint and Excel
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing
• Setup accommodations and travel for company visitors upon request
• Provide support for sales team training and logistic

• Assist with planning and logistics for customer visits, facility tours, speakers programs, tradeshows and special events

What you bring to the role

• Bachelor's degree required
• Minimum of 2 years customer service experience
• Experience working with products that are prescribed and sold into hospitals preferred
• Experience interacting with healthcare professionals preferred
• Experience working with freight companies (e.g. Fed Ex) a plus
• Excellent communication and telephone etiquette skills

• Quality focus
• Detail oriented

• Ability to quickly learn about the market and products
• Proficient in Word, Excel and PowerPoint
• Second language preferred
• Must be able to multi-task and work in fast paced environment

How Prolacta benefits you

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From up to 100% healthcare coverage starting on your first day, to discretionary stock options and 401(k) match, we value our employees' health and financial wellbeing. We offer four weeks PTO during your first year of employment and support our new parents with a generous time-off program. We encourage employees to participate in our employee affinity groups, take volunteer time off, and provide access to different educational opportunities.

What else do you need to know

Location: Remote

Schedule: M-F

Travel: 5%

FLSA: Non-Exempt

Depending on your residential location certain laws might regulate the way Prolacta manages applicant data. California Residents, please review our Privacy Notice for California Employees and Job Applicants for further information, this can be found on Prolacta.com on www.prolacta.com . By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to effectively communicate (e.g., talking/ hearing), walk, sit, use hands and fingers to handle, feel and reach things. The employee is occasionally required to taste, smell, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Sedentary to light work; repetitive motions; pushing; pulling; visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal.

EEO Statement

"Prolacta Bioscience, Inc. is an Equal Employment Opportunity Employer." Prolacta Bioscience, Inc. is committed to a proactive program of affirmative action and diversity development. The Company will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status