What are the responsibilities and job description for the Customer Support Specialist position at Prolec Energy?
JOB SUMMARY
The Customer Support Specialist is responsible for input of sales for orders and quotes. This role will support the day-to-day operations of the Company's various product lines, and regularly support marketing and sales efforts to maintain a high level of customer awareness. Capable of maintaining client business relationships with the goal of increasing product sales over time and develop a thorough understanding of client's needs. Insure a good understanding of and meeting Prolec-GE Waukesha, Inc., Components sales objectives.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Support CSS team with Quoting, Order Processing and Fulfillment, Customer Service and support to warranty claims for the different customers / market segments we attend in an effective and efficient manner.
- Create and manage customer specific proposals for both standard and customized engagements
- Support the commercial team with focus in specified product line(s) and / or market segments to ensure efficiency in quote / order processing, appropriate pricing / margin structure, and that product line offering meets customer expectations.
- Provide excellent customer service, including technical support, as needed. Engage with customer in post-sales activity.
- Perform sales follow-up on previously submitted sales quotations and requests from customers for product information.
- Interface with other departments within Components, external customers, and GE Grid Solutions outside sales representatives regarding day-to-day sales issues.
- Follow up with production to confirm delivery schedule and acknowledge price and lead time to internal customer.
- Attend weekly meetings with sales and production.
- Work with Quality team to help resolve warranty issues while maintaining customer relationship.
- Assist accounts receivable with past due invoices.
- Support Customer Support Leader with key projects and commercial initiatives
- Support import / export processing as assigned.
- Coordinate successful delivery of customer facing training classes (i.e. catering, event planning, logistics etc.) as assigned.
KNOWLEDGE, SKILLS & ABILITIES
EDUCATION AND EXPERIENCE
Required Education / Experience
Preferred Education / Experience
CONTEXT
Reports To :
Customer Support Leader
Number of Staff : Department :
Sales
Location : Dallas
ADDITIONAL INFORMATION
Key Working Relationships
Functional Leaders : Engineering, Human Resources, Sales Operations, Sourcing, Operations
Physical Demands
Must be able to sit or stand for extended periods of time
Working Conditions
Shop-floor and office environment, located on large manufacturing campus
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
