What are the responsibilities and job description for the Application Engineer - West Region position at Prolec-GE Waukesha, Inc?
The Application Engineer drives the sales process, working in conjunction with the Field Service Sales team as the "Go-To" person for selling custom engineered to order type service(s). This role identifies technical issues to assure complete customer satisfaction through all stages of the sales process.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Lead regional commercial activity and sales support to achieve specific business goals with highest priority placed on Orders Entered to fulfill capacity available and Contribution Margin objectives
Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
Works together with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
Obtain supporting pricing and cost elements required to fulfill bid requirements.
Maintain active directory of sub suppliers for bid support elements
Provide product specifications, technical support/troubleshooting, and price quotations in a timely manner to existing customers while proactively seeking and pursuing potential new clients for continued growth.
Attend customer visits at customer locations to discuss business opportunities and/or to review specific project(s). This may include job walks, update on company capabilities and new service or product offerings.
Maintain up to date contracts for accounts within assigned territory
Interface with other departments and stakeholders within Service, Components, Prolec-GE Waukesha, Inc., outside sales representatives regarding day-to-day sales items.
Responsible for developing and preserving pricing in assigned territory.
Compile and report on assigned territory competitive feedback & bid feedback.
Sales follow-up on previously submitted sales quotations and requests from new customer(s).
Sales follow-up on completed service activities and recommended future actions.
Generate regional analytical reports for staff and to support commercial review meetings.
KNOWLEDGE, SKILLS & ABILITIES
Excellent communication skills
Strategic thinker with relationship building skills
Problem solver mentality; strong analytical and decision-making skills
Well organized with exceptional written, verbal and formal presentation skills
Ability to deal with and influencing internal and external customers in a professional and positive manner
Ability to motivate stakeholders to achieve extra-ordinary results through teamwork
Ability to execute bidding/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditions
Ability to work in an industrial manufacturing environment with long lead-time, engineered-to-order product
Knowledge of engineering project management
EDUCATION AND EXPERIENCE
Required Education / Experience
Bachelor's degree in engineering, Electrical or Mechanical preferred.
3-5 years of customer facing sales roles
ERP Experience (SAP, SalesForce, etc.)
Preferred Education / Experience
5-10 years of related experience in a customer facing marketing and/or sales role
Strong knowledge of the electric power industry
ADDITIONAL INFORMATION
Key Working Relationships
Functional Leaders: Engineering, Human Resources, Sales Operations, Sourcing, Operations
Physical Demands
Must be able to sit and stand for extended periods of time. Ability to walk on an uneven/gravel ground.
Working Conditions
Shopfloor, remote and office environment with up to 25% travel.
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
SPX Corporation is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.
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