What are the responsibilities and job description for the Warehouse Solutions Field Service Manager position at ProLift Toyota Material Handling?
Company Overview
ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.
We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.
ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.
Job Summary
The Warehouse Solutions Field Service Manager position is responsible for managing and overseeing all aspects of the Warehouse Solutions Service Department. This includes providing leadership and setting expectations for team members, removing obstacles to ensure efficient workflow across the service departments, and partnering with other departments to ensure the technicians have needed items for repairs.
General Duties and Responsibilities
- Manage and control field service scheduling, including preventive maintenance, repairs, and dispatching.
- Supervise and support field technicians, customer team coordinators and service writers, ensuring efficiency, training, and adherence to safety protocols, dispatching and quote responses per requirements.
- Oversee the work order process, ensuring accurate documentation and timely completion including PM completion, repeat service calls, and 4-hour average response time.
- Track and monitor technician effective rate/productivity, safety incidents and training compliance.
- Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner".
Educational/Job Requirements
The ideal candidate will have a High School Diploma or equivalent, five to seven years of management experience, mechanical aptitude and service experience, and display efficiency in Microsoft products such as Word, Outlook, and Excel. This position will require travel up to 60% of the time, with some overnight travel. Valid driver's license with acceptable MVR is required, Class B is preferred. The Warehouse Solutions Field Service Manager will communicate with associates, customers and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.
The ProLift Team
Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates advancements within the organization.
We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.
What We Have to Offer
ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!
We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.
