AWS Production Support

Hi 

Hope you’re doing well.

I’m Thendral from Prolify Tech. We have an immediate opening for “Production Support Engineer (Hybrid)” position. Here I shared the Job Description for your reference.

Job Title: Production Support Engineer (Hybrid)

Location: Reston, Virginia (Hybrid - 3 days in office, 2 days remote)

Employment Type: Contract – W2/ C2C

Job Overview:

We are seeking an experienced Production Support Engineer to join our dynamic team in Reston, Virginia. This hybrid role requires providing 24/7 support, managing cloud-based infrastructure, and troubleshooting issues to ensure the smooth operation of production systems. As a key player in the team, you will work closely with cross-functional teams to maintain high availability and optimize performance in a cloud-based environment using AWS technologies.

Key Responsibilities:

• 24/7 Production Support: Act as the primary point of contact for incidents and escalations, ensuring that issues are resolved quickly to maintain system uptime.
• AWS Management: Leverage your expertise in AWS services (such as ECS, S3, RDS Aurora, VPC, API Gateway, Secrets Manager, and more) to support and maintain cloud infrastructure.
• Job Scheduling & Automation: Utilize tools like Autosys and AWS native services for efficient job scheduling and automation of tasks.
• File Transfer Solutions: Manage and maintain secure file transfer systems, including SFTP and Connect Direct, ensuring reliable file transfer operations.
• Troubleshooting & Root Cause Analysis: Quickly identify, analyze, and resolve system issues in production environments.
• Collaboration: Work with DevOps, Development, and Cloud Infrastructure teams to ensure smooth deployment of applications and services.
• Documentation & Reporting: Maintain thorough documentation of incidents, root cause analysis, and recovery procedures. Prepare periodic reports on system health and performance.
• On-Call Rotation: Participate in a primary on-call support rotation, ensuring that critical systems remain operational 24/7.

Required Qualifications:

• 6 years of experience in Production Support or similar roles, with a focus on cloud infrastructure and troubleshooting.
• Proficiency with AWS Console, CLI, and key AWS services such as:
• ECS, S3, SQS/SNS, VPC, RDS Aurora, Secrets Manager
• Experience with API Gateway for managing APIs in the cloud.
• Hands-on experience with Autosys or other job schedulers.
• Strong experience with Managed File Transfer Solutions (e.g., SFTP, Connect Direct).
• Experience with AWS Solutions Architect principles, or equivalent certifications preferred.
• Strong troubleshooting skills with a proven ability to manage production incidents and root cause analysis.

Interested please share youur resume to - thendral.jayakumar@prolifytech.com