What are the responsibilities and job description for the NICE CXONE InContact Contact Center Engineer position at PROLIM Global Corporation?
Job Details
Critical:
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
- NICE CXOne Studio experience [3 years of experience preferred]
- Ability to program in one or more of the following software languages: C#, C , Java, JavaScript, Python [4 years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
Desired:
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
