What are the responsibilities and job description for the Support Specialist position at Prolim Global?
[PROLIM (www.prolim.com) is currently seeking Support Specialist for one of our top Client for Location: Newport Beach, CA
Job Description
Support Specialist Notes: MUST have good communication skills, especially with C-suite and management. MUST have a problem solving/troubleshooting mindset. Candidate needs to have the mentality if they don't know how to resolve a ticket initiative enough to look up solutions on their own. Help desk experience.
SUMMARY:
We are seeking a highly motivated and experienced Support Specialist to provide technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
ESSENTIAL FUNCTIONS:
Interface with customer to clarify requirements and problem.
Supporting C-Suite level staff
Staging / testing of customer's application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application document in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.
REQUIRED EDUCATION & EXPERIENCE:
Basic computer knowledge (understanding the technical word)
Knowledge of ITIL is a plus.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is a plus
Knowledge of Help Desk Ticket Systems is a plus.
About Prolim
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
