What are the responsibilities and job description for the Service Shop Manager position at Prolink Resources?

Job Description

JOB PROFILE

The Service Shop Manager position is responsible for managing all skilled service mechanics / technicians, support staff and service activities for the shop. Assigns work within company facilities and at remote field locations, providing assistance to technicians in prioritizing and locating field service customers.

BASIC REQUIREMENTS

Service Technician training and / or equipment service and maintenance training through accredited technical schools, dealerships or manufacturer factory training preferred. High school diploma required, college and / or technical education preferred.
Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on heavy, diesel construction and agricultural equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
Able to work a flexible schedule, including nights, weekends and on-call hours as required.
Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
Sense of urgency and self-initiative, and the personal drive for success.
Excellent communication skills.
Must be able to travel as required for meetings and training (less than 15%).

RESPONSIBILITIES

Safety

Directs staff to ensure that safe practices are followed, and appropriate and efficient repairs are performed.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely and responsive manner.

Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.

Business

Supports the organization’s mission, vision and values by exhibiting the following behaviors : honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.

Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.

Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.

Work Conditions

Maintain a clean, safe working environment.

Communicate effectively, verbally and in writing.

Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance.

Physical Requirements

Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.

Able to lift up to 20-50 pounds occasionally.

Resources

Company Description

We focus on building strong relationships with our clients and candidates to ensure the best possible match. Whether you're seeking your next contract or looking for skilled healthcare talent, Prolink Healthcare is here to support you every step of the way. Our diverse team of professionals is dedicated to delivering exceptional service, offering flexible job opportunities, competitive pay, comprehensive benefits, and ongoing career support.

At Prolink Healthcare, we understand the critical nature of healthcare, and we're proud to work alongside professionals who make a difference in patient care.

Company Description

Prolink Healthcare is a leading healthcare staffing agency specializing in connecting qualified professionals with top healthcare facilities nationwide. With a commitment to excellence, we provide personalized staffing solutions for both short-term and long-term needs, including travel and local placements for nurses, allied health professionals, and other healthcare specialists. We focus on building strong relationships with our clients and candidates to ensure the best possible match. Whether you're seeking your next contract or looking for skilled healthcare talent, Prolink Healthcare is here to support you every step of the way. Our diverse team of professionals is dedicated to delivering exceptional service, offering flexible job opportunities, competitive pay, comprehensive benefits, and ongoing career support. At Prolink Healthcare, we understand the critical nature of healthcare, and we're proud to work alongside professionals who make a difference in patient care.

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