Tier 1 Technical Support

Job Description – CCPS ELBC-Tier I Tech Support

About Us
ProLogic ITS is a rapidly growing IT company that caters to the diverse technology needs of Government, Commercial, Education, Retail, and Healthcare industries.
We provide technical support, resources, and services to help organizations work smarter, faster, and safer. We offer extensive product and service training, competitive compensation, advancement opportunities, and a positive working environment.

Summary

• Job Title: IT Technician Tier I Support
• Job Type: Full-time Contractor
• Hours of Operation: 7:30 AM - 4:30 PM, M-F
• Rate of Pay: $17.00/hr. based on experience (annual salary of $35,360.00), plus bonuses*

Qualifications

• A Certification (or relevant 2 years of experience)
• Required: Valid US Driver's License
• Must pass a 7-year background check and drug screening
• 1-3 years of experience installing, diagnosing, and repairing desktops, laptops, and peripheral devices required
• Imaging desktop/laptop equipment and Image recovery using Ghost and

WDS preferred

• Install / Reinstall various software packages and updates
• Proficiency in Microsoft Office Suite, specifically Microsoft Excel
• General computer skills and familiarity with principles of Information

Technology

• Strong attention to detail
• Excellent organizational, time management, and critical thinking skills
• Must be resourceful, reliable, and respectful
• Must have a positive and professional attitude
• Must be ambitious, autonomous, and an enthusiastic team player
• Active listening skills and a strong customer service mindset
• Military background is highly desirable

Description of Position

• Test, troubleshoot, diagnose, and repair desktops and laptops
• Replace and/or repair faulty components on items
• Configure computer systems
• Install various software and apps, as needed
• Image using WDS and/or Ghost
• Update issue and resolution in a ticketing system
• Physically move items in location and in the Inventory Management System

(IMS), distribute laptops to users, and maintain an organized inventory of spare equipment

• Coordinate with the Team Lead, Project Managers, and members of the

Management team regarding special orders, requests, and procedures

• Coordinate with members of other departments regarding the location or availability of inventory items
• Follow all protocols and documentation or processes of the configuration team

Additional Notes
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected Veteran status, or any other characteristic protected by law

Job Types: Full-time, Contract

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• No weekends

Work Location: In person

Salary : $35,360