What are the responsibilities and job description for the Real Estate & Customer Experience, Coordinator position at Prologis?
Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.
Job Title
Real Estate & Customer Experience, Coordinator
Company
Prologis
Real Estate & Customer Experience Coordinator, Indianapolis
A day in the life
As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in the Indianapolis and Louisville Markets. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.
Key Responsibilities Include
Required
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type
Full time
Location:
Indianapolis, Indiana
Additional Locations:
Job Title
Real Estate & Customer Experience, Coordinator
Company
Prologis
Real Estate & Customer Experience Coordinator, Indianapolis
A day in the life
As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in the Indianapolis and Louisville Markets. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.
Key Responsibilities Include
- Provide operational and communications support to enable the CET to dedicate more time to meeting customer needs.
- Coordinate customer support requests, maintain customer payment information, and provide actionable insights for the CET.
- Coordinate and maintain vendor contracts and payments. Prepare annual payment schedules for tenant distribution.
- Maintain accurate records in a variety of areas, including utility meters, lockboxes, fire alarm codes, and customer contact information.
- Review and post monthly rent charges, enter work order tickets, and process accounts payable in various programs.
- Work with the property manager (Real Estate & Customer Experience Manager), maintenance technician, and vendors to coordinate completion of maintenance requests or resolve property management issues.
- Adhere to company property management policies and procedures, codes, regulations, and governmental directives. Maintain compliance by ensuring all property records are accurate and aligned with legal requirements and company practices.
Required
- High school diploma or General Education Degree (GED) required.
- 3 years of experience in an administrative role, customer service, real estate, or a related field.
- Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and follow through with a sense of urgency.
- Solid mathematical and analytical skills.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Positive, proactive work ethic and strong attention to detail.
- Ability to handle sensitive and confidential matters with tact, discretion, and good judgment.
- Valid driver’s license and ability to travel to multiple properties.
- Knowledge of CRM systems such as Yardi and Salesforce.
- Familiarity with real estate processes and documentation, including purchase agreements, leases, and property management responsibilities.
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type
Full time
Location:
Indianapolis, Indiana
Additional Locations:
Salary : $26 - $33
