Field Service Engineer

Continue Your Career as a Field Service Engineer in a Growing Company

Did you love building as a kid? Do you enjoy taking something apart, just to figure out how to put it back together? Do you geek out on robots? Our engineers drive packaging innovation, creating new ways to improve – and increase – performance. We’re passionate about designing custom equipment that exceeds our customers’ expectations. Our engineers partner closely not only with our customers, but also with peers across sales, manufacturing, and assembly. 

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re excited by how machines work and want to make them better, we want to talk to you. 

Do we have your attention? Keep reading.

The Field Service Engineer will be responsible for internal setup, testing, debug and all external services associated with support of all equipment models manufactured by our Weiler Labeling Systems brand.  As a successful candidate, you will be a key contributor to the ingenuity of our equipment design, and our ability to find the best possible solution for the customer.  Our customers are leading manufacturers in the pharmaceutical, food, beverage and consumer products industries.

Are you excited about this work? 

• Provide on-call emergency service as required and maintain communication with the department manager while in the field
• Educate customers on preventive maintenance and safety regulations
• Provide general customer service on the phone and in person
• Troubleshoot, diagnose, and repair units while in the field.
• Maintain records of service calls, training, and expenses.
• Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge
• Perform preventive maintenance or service such as cleaning, lubricating and adjusting equipment
• Keep records of maintenance, repair, and required updates of equipment
• Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.  

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!  

If this sounds like you, we want to connect! 

• Technical training preferred
• 2 yrs relevant experience
• Proficient in some but not all of the following disciplines as it relates to troubleshooting: all electrical, programming, software and mechanical
• Able to develop plans to remediate machinery malfunction
• Able to assist engineering in determining the design resolution required to remedy the issues found and/or implement upgrade designs
• Support manufacturing when required and help perform and conclude both Pre-FAT and FAT efforts.
• International and Domestic Travel required

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest-growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. 

We have the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. 

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! 

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

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