What are the responsibilities and job description for the Epic Analyst (I, II, III) ? Clinical - ITS Provider OpEx - Remote position at ProMedica Health System?
Job Description
Participates in planning, design, development, training, implementation, communication, maintenance/support and evaluation of existing or new functionality related to assigned Epic (Acute Care, Ambulatory, Ancillary, Home Health) and third party applications.
Analyst I Under general direction contributes to and participates in design, implementation, maintenance and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers.
Analyst II - Contributes to and participates in the selection/design, implementation, maintenance and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers. Serves as mentor for less experienced IT staff, providing assistance and guidance when required.
Analyst III Serves at a high level, experience and expertise demonstrated in all areas, can function as a Project Manager if assigned, participates in selection/design,
implementation, maintenance and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers. Serves as mentor and escalation path for less experienced IT staff, providing assistance when required and reviewing their work as directed.
ACCOUNTABILITIES
(List the essential functions and responsibilities of the job. Provide concise descriptions of each accountability and the estimated percentage of time spent on each. This section should reflect primary, current and regular accountabilities of the position (not incidental or temporary). Should be no more than 8 key accountabilities.)
1. Planning/Design:
a. Participates with technical teams and vendors for the design of application infrastructure, hardware, storage, network requirements, security, integrations, viewing and workflow.
2. Development/Build:
a. Plans implementations and upgrades clinical systems.
3. Testing:
a. Ensures adequate testing, quality assurance and documentation of changes.
b. Ensure test scripts have been created, reviewed, updated to reflect proposed workflow solutions.
4. Training/Certifications:
a. Transfers knowledge and/or trains IT employees and advises end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes.
b. Support the training team by keeping trainers informed of new functionality and system changes.
c. Maintains required certifications.
5. Implementation:
a. Responsible for the activities like analysis and development, implementation, modification and installation of low complexity systems in different operational environments.
b. Implement changes using documented procedures.
6. Communication:
a. Create and follow project plans.
b. Participate in team and cross-team meetings and maintain appropriate meeting records.
c. Communicates with customers, administration and team members with regard to information technology and services.
d. Understand customer feedback and support data to optimize and resolve issues.
e. Attends regular customer and team department meetings as scheduled.
7. Maintenance/Support:
a. Monitors system performance and quality.
b. Plans for decommission of responsible applications when indicated.
c. Ensure solutions are cost effective, audit and security compliant. Versions are no less than -2 from current.
d. Support 24/7 on call on rotational basis.
e. Some travel may be required.
8. Other duties as assigned.
Location: Remote, with in person meetings as needed.
Job RequirementsEducation:
I Recommend an associate degree with clinical licensure. Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.
II Recommends a bachelors degree with clinical licensure. Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.
III Recommends a bachelors degree with clinical licensure. Previous healthcare information technology experience with proven success. Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.
Skills:
I Capable of quickly absorbing knowledge of assigned clinical software applications and healthcare operations. Obtaining and maintaining any certifications that are required.
II Progressive knowledge of assigned clinical software applications and healthcare operations.
III Exceptional knowledge of assigned clinical software applications and healthcare operations.
Years of Experience: 1-3 years of relevant clinical experience.
License:
Certification: Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.
PREFERRED QUALIFICATIONS
Education: Bachelors degree or 3 years as a current Licensed Clinical Professional or equilivant experience.
Skills: IT background, Effective oral, written communication and follow-up skills.
Strong interpersonal relationship skills.
Strong desktop tool usage including Word, Excel, and PowerPoint.
Self motivated, detail-oriented, problem solver
Years of Experience:
License:
Certification:
ADDITIONAL EXPERIENCE
(List any other competencies, experience, skills or training that would be desirable for an incumbent filling this position)
WORKING CONDITIONS
Personal Protective Equipment:
Physical Demands:
Must be able to occasionally move, lift and/or carry medium weight objects and materials.
Must be able to understand directions, communicate and respond to inquires; requires effective self-motivation and interpersonal skills.
Must be able to input and retrieve information from a computer.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
Salary Range: $33,800-$93,600
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Employee Exemption Type Exempt Job Type Full Time Budgeted Hours / Pay Period 80 Shift Type Days Shift Hours Weekends On-call Requirements Additional Schedule DetailsSalary : $33,800 - $93,600