What are the responsibilities and job description for the Office Manager - Inpatient Hospice - Full Time - Days position at ProMedica Health System?
Job Description
Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.
ACCOUNTABILITIES
1. Manages patient access to meet practice revenue/encounter and customer service targets.
2. Maintains practice overhead to established financial target
3. Manages and maintains reports, participating/coordinating benchmarking and data collection to support quality, service, risk and medical expense reduction.
4. Supervises, directs and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office. Ensures that staff understands and follows established policies and procedures. Implements, defines and supports policies and procedures in the practice with appropriate approvals.
5. Supports academic integration by incorporating Learners into the Practice environment.
6. Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion.
7. Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory and ordering processes. Reviews and approves supply and service purchases as per protocol.
8. Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol.
Job RequirementsREQUIRED QUALIFICATIONS
Education:
- High School Diploma or GED With Minimum of 3 years of Documented Supervisory Experience or a Bachelors degree in Business or a related field.
Skills:
- Excellent computer skills, including Word and Excel or similar software
- Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff.
- Strong organizational skills.
- Able to balance needs of the physicians and the initiatives of the organization.
- Demonstrates and promotes a strong commitment to achieving customer satisfaction.
Years of Experience:
A minimum of three years of progressively responsible supervisory and administrative experience if High School Diploma/GED.
Preferred Qualifications:
Education:
- Bachelors degree in business administration or health services related field.
Skills:
- Proficient in medical terminology
- Strong knowledge base of physician billing office practices, including practice management computer system experience preferred.
- Demonstrated knowledge of ICD-10 and CPT coding regulations and requirements preferred.
- Basic knowledge medical office regulations
Years of Experience:
- Supervisor experience in health care or physician office environment.
WORKING CONDITIONS
Physical Demands:
- Must be able to move about the practice/department and between workstations.
- Must be able to understand directions (written and verbal), communicate and respond to inquires
- Must be able to occasionally lift or carry light equipment or supplies.
- Must be able to input and retrieve information from a computer.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type Exempt Job Type Full Time Budgeted Hours / Pay Period 80 Shift Type Days Shift Hours 8 hours Weekends On-call Requirements Additional Schedule Details