Director Hospital Services, EVS, and Nutrition Services - Central Region Administration - Full Time - Days

Job Title

Director Hospital Services, EVS, and Nutrition Services - Central Region Administration - Full Time - Days

Category

Nutrition and Dietary Services

Organizational Unit

ProMedica ->

ProMedica Toledo Hospital (TH) ->

The Toledo Hospital ->

Central Region Administration (8800)

Location

Toledo, OH 43606 US (Primary)

Job Description

REPORTING RELATIONSHIPS / SUPERVISORY RESPONSIBILITIES

Reports to the Vice President of Operations. There are no direct reports at this time, but the role may include a small team of coordinators or specialists.

POSITION SUMMARY

The Director of Hospital Services, EVS and Nutrition Services will be responsible for overseeing the full lifecycle of contracted and outsourced services for Environmental Services (EVS) & Nutritional Services (NS), as well as ancillary services such as off-site cleaning, laundry and linen management, cleaning supplies and sharps disposal. This role will ensure that all service providers meet the company's operational standards, performance expectations, and compliance requirements. The Director of Operations will also oversee and operationalize all other EVS & NS responsibilities not provided in outsourced agreements that are still handled internally. They will lead cross-functional teams to optimize operations, contracts, monitor service provider performance, and drive continuous improvements while maintaining strong relationships with external partners.

ACCOUNTABILITIES

• All duties listed below are essential unless noted otherwise

1. Vendor and Contract Management : Manage all EVS & NS service contracts to ensure they meet business objectives, quality standards, satisfaction goals and financial targets. Serves as the primary operational liaison for EVS & NS services for both internal teams and external contractors. Collaborate with Supply Chain Sourcing and Contracting teams in negotiating contract terms, contract renewals, and work with Supply Chain and Legal as needed to ensure favorable outcomes.

2. Contract Compliance and Performance Monitoring : Regularly evaluate the performance of outsourced contracts. Ensure adherence to contractual terms, service level agreements (SLAs), and company policies. Monitor key performance indicators, address performance gaps, and ensure continuous improvement. Ensure strict adherence to all regulatory, accreditation and compliance requirements, including infection prevention control, safety, and patient experience standards.

3. Vendor Management : Establish, maintain, and grow relationships with external vendors, contractors, and service providers.

4. Budget and Cost Management : Develop and manage the budget for contracted services, ensuring cost-effectiveness while maintaining high standards of service delivery.

5. Reporting and Analysis : Provide regular reports and insights to senior management on contract performance, costs, and operational outcomes. Utilize data to make informed decisions and drive continuous improvement.

6. Internal Stakeholder Management : Cultivate strong working relationships with internal stakeholders including clinical leaders, nursing, support services, supply chain, finance, and senior leadership. Serve as the responsive liaison to ensure that internal needs are understood, addressed, and incorporated into service delivery. Proactively facilitate open communication, gather feedback, and resolve conflicts related to EVS and NS services.

7. Other duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS

Education : Bachelor's degree

Skills : Strong negotiation, communication, and interpersonal skills. Analytical mindset with the ability to assess contract performance and identify areas for improvement. Exceptional project management skills with experience in managing complex contracts and timelines.

Years of Experience : 5 years' experience in operations management, experience with third-party services & contract management.

License : N / A

Certification : N / A

PREFERRED QUALIFICATIONS

Education : Master's degree

Skills : N / A

Years of Experience : N / A

License : N / A

Certification : N / A

WORKING CONDITIONS

Personal Protective Equipment : Must be able to tolerate exposure to dust, chemicals, communicable diseases, and infectious waste.

Physical Demands : Must be able to move about hospital and between workstations.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org / about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex / gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer / Drug-Free Workplace

Employee Exemption Type

Exempt

Job Type

Full Time

Budgeted Hours / Pay Period

Shift Type

Days

Shift Hours

8 hours

Weekends

On-call Requirements

Additional Schedule Details