Lead MA/ Medical Assistant - Pain Clinic - Defiance - Full Time

POSITION SUMMARY

Responsible for supporting the department and staff in day-to-day operational activities within the practice. Facilitates a team effort, creates a team-like attitude and approach to practice functions and operations.

ACCOUNTABILITIES

1. Works with director in the development and implementation of department policies,

systems and processes that promote quality, efficiency, and patient satisfaction within the office.

2. Ability to communicate with Nurse Director and/or Clinical Supervisor regarding staffing issues or employee concerns.

3. Communicating with staff regarding scheduling changes via email, text, or phone call.

4. Instruct patients both verbally and with written instructions regarding medications and treatment. Answer patient questions and follow up with patient as needed.

5. In conjunction with Director, directs and oversees responsibilities and duties of department to assure productivity, efficiency, and service.

6. Communicate directly with providers about their schedules, as well as any patient concerns that may need to be addressed.

7. Day-to-day customer service and clinical operational needs.

8. Maintains fair and equitable staff schedules, which include weekly schedules and late day rotations, while avoiding OT if possible.

9. Oversees training of new staff in their specific assignments, as well as ongoing training, educating, and mentoring of other staff.

10. Maintain all room stock necessary to perform exams, as well as the expiration date of exam room medications and supplies. Request supplies to be ordered for patient care.

11. Bridging concerns to management from staff.

12. Supports clinical and non-clinical functions as able and directed by leadership.

13. All other duties as assigned.

REQUIRED QUALIFICATIONS

Education: High School diploma or equivalent

Skills: Candidate must be proficient in written, verbal, and visual communications and exhibit exceptional customer service abilities. Must be able to type well, and be proficient and accurate in computer use, including Microsoft Word, Outlook, Excel, and PowerPoint with basic graphic design skills. Requires excellent spelling, grammar, and communication skills. Ability to work independently and relate to a variety of individuals. Must maintain confidentiality on all business and clinical operations of the program. Must present in a professional manner, be creative, self motivated, demonstrate excellent organizational skills, and be a team player. Demonstrates and promotes a strong commitment to achieving customer satisfaction.

Years of Experience: Minimum of 2 years of physician/clinical office experience. Must demonstrate leadership qualities and have progressively taken on more responsibilities.

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace