Call Center Representative

POSITION OVERVIEW:                                                                                                                        

The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls as needed. Our Call Center Representatives are often the first point of contact for customers so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

         Pays:$18 per hour

KEY ESSENTIAL FUNCTIONS:                                                                                                            

REQUIREMENTS:                                                                                                                                  

• High School Diploma required
• Associates Degree in Social Services, Human Services, or Public Health preferred.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.
• Basic computer skills for word processing and spreadsheet use.
• Attend all staff meetings as requested
• Good communication skills.
• Ability to handle a high volume of calls. 
• Ability to work in a culturally diverse environment.
• Bilingual – Spanish strongly preferred.