Clinical Supervisor

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

Under supervision of the Program Director the Clinical Supervisor will provide clinical oversight and quality assurance to all unlicensed and licensed staff clinicians who provide substance and alcohol abuse services in an OTP program setting. The Clinical Supervisor is responsible for adherence to all applicable licensing, supervision, billing, documentation requirements and overseeing the timeliness and quality of a staff member’s clinical work. The Clinical Supervisor is responsible for client case record reviews, performance improvement and quality improvement to include all required monthly reports.

KEY ESSENTIAL FUNCTIONS:

• Responsible for the daily operations and performance of the OTP program.
• Manages OTP clinic operations to achieve budgeted and planned results.
• Works closely with staff through weekly supervision to ensure the completion of performance goals. Provides ongoing, regular feedback and performance evaluations to clinicians on the quality and timeliness of their clinical work as well as their caseloads. Solicits feedback from clinicians regarding supervision and whether their needs are being met.
• Monitors caseloads and ensures supervisees comply with all agency, clinical, legal, and ethical practices. Reviews and co-signs supervisees’ clinical documentation, including but not limited to methadone dose change request forms, bio-psychosocial history, initial treatment plans, and treatment plan reviews.
• Becomes familiar with APG and ICD-10 billing codes, including DSM-V diagnosis codes.
• Oversees and monitors billable hours of service required. Provides support, training, and remediation as needed to assist supervisees in meeting the program’s billing expectations, caseload requirements, charting, recordkeeping, documentation standards, and all other quality assurance standards.
• Communicates any concerns about the quality of a clinician’s work to the Program Director in a timely manner.
• Implements Acacia policies and procedures within the OTP program. Ensures all administrative and clinical policies and procedures are applied appropriately and effectively. Ensures all medical and other services available for patient referrals are known to staff and accessible to patients.
• Ensures compliance with regulatory bodies (OASAS, Joint Commission, SAMHSA, DEA, HIPAA), including state and federal regulations.
• Assists with partnering opportunities, linkage/support agreements, and other critical relationships to drive census growth and meet regulatory requirements.
• Works closely with the Medical Director, Program Director, and Operations Director in various areas, including but not limited to compliance with federal and state rules, laws, and regulations; compliance with Joint Commission, SAMHSA, OASAS, and DEA; performance improvement initiatives; measures of success; productivity goals; quality client care; customer service; operational enhancement; client census growth; contractual requirements; standardization and conformity; best practices; and continuous improvement plans.
• Stays up to date with Joint Commission and OTP federal and state laws, regulations, and their applications.
• Participates in community relations and development activities to drive and maintain census.
• Identifies and implements tactical steps to increase and retain census.
• Collaborates with the clinic team to ensure operations are prepared to handle increased census.
• Identifies training needs and makes recommendations to the Program Director. Provides education and training opportunities to all staff to meet required OTP program training needs.
• Participates as part of a multidisciplinary team, proactively collaborating with other supervisors and the Program Director to ensure the best possible training for supervisees and service delivery for clients.
• Facilitates weekly case conferences and group supervision, as well as monthly clinical and medical staff meetings, including incident reporting, client satisfaction surveys, performance improvement (PI), quality improvement (QI), and chart review findings.
• Attends Acacia meetings, program meetings, and required trainings as needed.
• Contributes to six-month and annual performance evaluations of clinical staff. Helps clinicians identify personal development goals for the year and collaboratively monitors progress toward these goals.
• Performs additional relevant duties as assigned by the supervisor/management.

REQUIREMENTS:

• Must be a Qualified Health Professional (QHP) to provide clinical supervision, in good standing with the appropriate licensing or certifying authority, as applicable.

Certifications:

• Certified Advanced CASAC (CASAC-A); or
• Certified Master CASAC (CASAC-M); or
• Licensed Master/Clinical Social Worker (LMSW, LCSW); or
• Licensed Mental Health Practitioners (LMHC, LCAT, LMFT, Psychoanalyst); or
• Certified Rehabilitation Counselor (CRC).

Education Requirements

• CASAC-A – Bachelor’s degree

• CASAC-M – Master’s degree

• LMSW, LCSW, LMHC, LCAT, LMFT, Psychoanalyst, and CRC require a Master’s degree.

• 3 years of previous relevant clinical work experience in the substance use disorder field, of which one year must be supervisory.

• Must obtain Mandated Reporter training (2 hours) prior to hire date.

• OASAS Substance Use Disorder Training Requirements (to be completed within one year of hire date):

• Medicated Assisted Treatment (MAT)
• Screening, Brief Intervention, and Referral to Treatment (SBIRT)
• Confidentiality (3 hours)
• Canon of Ethics (6 hours)
• Clinical Supervision I & II (total 30 hours)

Skills & Abilities

• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Efficiency and time management.
• Excellent interpersonal skills and ability to communicate both verbally and in writing.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.
• Ability to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems and bring program development ideas forward.

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.