What are the responsibilities and job description for the Customer Reference Manager position at Prometheus Group?
About Prometheus Group
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. This position will provide an opportunity to join a successful, rapidly-growing software company that is backed by some of the most reputable private equity firms in the world such as Advent, LGP, and Genstar. An ideal candidate will bring the skills and aptitude necessary to manage the increasing complexity of the company’s global operations driven by the company’s continued expansion. Success in this role will provide opportunities for increased levels of responsibility within the company.
Job Summary
We are seeking a dynamic and experienced Customer Reference Manager to join our Marketing team. In this role, you will be responsible for building relationships with our top customers, understanding their stories, and leveraging these relationships to support our sales and marketing efforts. The ideal candidate will be a passionate customer advocate, skilled at identifying impactful reference opportunities, and adept at collaboration with cross-functional teams.
Key Responsibilities:
● Work with the Sales and Customer Success teams to identify and engage reference customers who can provide testimonials, participate in case studies, and speak at events and webinars.
● Develop and maintain strong relationships with key customers to understand their success stories and willingness to participate in reference activities.
● Set up a system to track these reference activities and their status.
● Own the customer reference content we manage in HighSpot to ensure it’s current and easy to find.
● Team up with product marketing to identify specific quotes and customer stories you’d like to obtain and then identify customers willing to sign off on them. Rather than having many similar quotes, we consider where they’ll be used in the buyer's journey.
● Partner with the events and campaigns team to line up speakers for live and virtual events. We want to turn our customers into heroes!
● Create programmatic triggers to encourage customers to leave reviews on G2 and Captura at opportune times. Think about how we reward our advocates and thank them for their support.
● Serve as a liaison between customers and the Product team, ensuring the voice of the customer is heard and providing customers with direct access to product managers.
● Consider launching an MVP program for our community to recognize users with soft benefits, including identity, belonging, and access.
Qualifications:
● Bachelor’s degree in marketing, communications, business administration, or a related field; advanced degree preferred.
● Minimum of 2 years of experience in customer reference program management, customer marketing, or related roles, preferably in the software or technology industry.
● Proven track record of developing and executing successful multi-channel marketing campaigns.
● Experience working with CRM systems (e.g., Salesforce) and customer reference management platforms such as UserEvidence, ReferenceEdge, Orca, etc.
● Experience driving successful 3rd party review site programs, including G2, Capterra, and Software Advice from recruitment to ratings, as defined by impactful content and review submissions.
● Strong project management skills with the ability to manage multiple initiatives simultaneously and meet deadlines in a fast-paced environment.
● Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels of the organization.
● Strategic thinker with a results-oriented mindset and a passion for driving customer advocacy and loyalty.
Benefits Overview
We offer an attractive benefits program to meet the diverse needs of our teammates:
- Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
- HSA & FSA plan options
- Retirement Savings with Generous Company Match & Immediate Vesting
- Gym membership to O2 Fitness
- Casual dress attire
- Half-Day Fridays
- Generous Paid Time Off
- Company Outings, Trips & Activities
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
