About Us : Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE : Test Center Administrator
REPORTS TO : Test Center Manager
DEPARTMENT : Test Center
LOCATION : West Springfield, MA
TEST CENTER ADDRESS : 59 Interstate Drive, Suite 25
PERKS for employees hired for 20 hours :
- 12 Paid Holidays Off annually based on work schedule and start date
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves, or overnight shifts!
- Paid training
- Sick time is prorated based on start date
- 401K
- Employee Assistance Program
- Vision
AVAILABLE SCHEDULE :
Part-Time - Hours Will VarySchedule : The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.Schedules are available 2 weeks in advance.RESPONSIBILITIES :
Maintain and apply expert knowledge of test center policies, practices, and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and / or resolve candidate issues with urgencyMaintain a secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate's fingerprint identificationQUALIFICATIONS : EDUCATION :
High school diploma or equivalent requiredCollege experience a plusEXPERIENCE :
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)Must be 18 years of age to qualifySKILLS :
Ability to communicate professionally and effectively with candidates and coworkersAbility to write detailed and accurate reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping, or unpack for installationFamiliar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)PHYSICAL JOB REQUIREMENTS
Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods while administering examsAbility to physically move through the test room every 8-10 minutes and escort candidates to and from the testing roomVisual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocolsPrometric is an Equal Employment / Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
