Lead Member Outreach Representative

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary: The Member Outreach Lead/ Trainer is involved in communicating the strategic direction of the department to the team members. He/ She will communicate the task or project to team members and divvy up the tasks to the team members. Team Lead/ Trainer will be tracking progress, monitoring the team member’s tasks and ensuring deadlines are being met. Provide quick responses to employees needing clarification on instructions or policies. He/ She will be responsible for making sure that the team members become proficient in specific areas that enable them to accomplish the assigned tasks at hand. Provide day to day operation guidance to the team. The Member Outreach Lead/ Trainer must be able to assist in solving member and staff issues and escalate if needed as well as discovering any training needs and provide coaching and mentoring Outreach Representatives. Team Lead/ Trainer would also be required to take overflow calls and endure those goals for Outreach campaigns are being met.

We are looking for someone with a positive attitude and high energy who can lead by example and inspire the team to deliver excellent level. The candidate must be willing to work non-business hours in order to better reach members via telephone and work on special projects as assigned.  This position reports to the Member Outreach Supervisor.

Benefit Highlights:

• Loan Forgiveness Program 
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries! · More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com  

Qualifications

 Qualifications and Requirements:

• High School diploma or equivalent.
• Strong coaching and people- development skills through call listening, quality feedback etc.
• 3 years’ customer service experience in a managed care, medical office or health care related field.
• Ability to effectively communicate in English, both verbally and in writing.
• Strong interpersonal skills with ability to handle demanding members and escalations
• Proficient in Microsoft Office skills.
• Understanding of health plan departments and functional areas for problem resolution
• Comfortable collecting and tracking performance metrics and managing team to certain performance expectations
• Enjoys working in both individual and team settings
• Strong analytical skills, Problem solver, Creative thinker, Attention to detail
• Self-starter, resourceful and able to execute projects in a fluid and fast-paced environment

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

If you would like to learn more about the opportunity, please contact Bridget Gomez at: bridget.gomez@uhsinc.com