HR Generalist

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our HR Generalist and help us make a lasting impact on the future of healthcare.

This position supports and advances key human resources functions at Promise Healthcare (PHC), including payroll and benefits administration, employee relations, policy development, internship coordination, and performance management. The HR Generalist partners with leadership to foster an inclusive, high-performing culture through employee engagement, training, and continuous improvement. A proactive mindset, attention to compliance, and a strong commitment to diversity, equity, inclusion, and belonging are essential to success in this role.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Administer and ensure timely, accurate processing of payroll, benefits enrollment, 401(k) contributions, and related programs, serving as the primary contact for employee questions and vendor coordination.
• Manage leave programs, including FMLA, ADA, and other applicable leave types, ensuring compliance with state and federal regulations and appropriate documentation.
• Maintain and update the HRIS system to reflect accurate employee data; support organizational reporting needs, system optimization, and process efficiency.
• Provide first-line support for employee relations concerns by offering guidance on policy interpretation, conflict resolution, and performance improvement planning in collaboration with supervisors and leadership.
• Monitor adherence to internal policies and employment laws; support investigations and disciplinary action processes as appropriate.
• Oversee the internship and student placement program, including coordination with colleges/universities, managing affiliation agreements, onboarding students, and ensuring regulatory compliance.
• Lead and coordinate the performance review process, ensuring alignment with organizational values, core competencies, and strategic goals; develop resources and training for managers and staff.
• Support the design and implementation of the Manager Development Curriculum, working closely with leadership to address training needs and performance gaps across departments.
• Assist in maintaining and updating HR policies, procedures, and the employee handbook to reflect best practices, legal requirements, and organizational culture.
• Partner with the VP of Administration on employee engagement, JEDI (Justice, Equity, Diversity, and Inclusion) initiatives, and retention strategies.
• Analyze HR data (e.g., turnover, engagement, demographics) and prepare reports to guide decision-making and continuous improvement efforts.
• Delivering New Hire Orientation; coordinate closely with the recruiter to ensure a smooth pre-hire to post-hire transition.
• Proactively lead and contribute to HR process improvement initiatives, workflow documentation, compliance reviews, and cross-functional projects.
• Perform other duties as assigned by the VP of Administration.

QUALIFICATIONS:

• Demonstrated ability to perform all essential duties with professionalism, accuracy, and confidentiality.
• Strong interpersonal, communication, and relationship-building skills.
• Experience in payroll, benefits administration, and HR policy interpretation.
• Strategic thinker with strong problem-solving and time management skills.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office and HRIS systems (e.g., iSolved or similar).
• Familiarity with employment law, compliance, and internal audit processes.
• Experience managing HR projects or programs independently.
• Commitment to diversity, equity, inclusion, and belonging in the workplace.

EDUCATION / EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or a related field strongly preferred; an additional four years of relevant experience may substitute for the degree.
• Minimum of 3 years of progressive HR experience, preferably in a generalist or HR leadership capacity.
• Experience in a Federally Qualified Health Center (FQHC) or healthcare setting strongly preferred.
• Knowledge of HR policies, compliance, and workforce development in mission-driven organizations is a plus.